Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Languages
Timeline
Generic

Norma Yahaira Gomez

Kansas City

Summary

Responsible Server Assistant adaptable to fast-paced, changing restaurant environments with discerning customers and high standards. Enthusiastic team member possessing sharp memorization skills and outstanding teamwork abilities.

Responsible professional with several years of experience in fast-paced service settings. Systematic about taking accurate orders, keeping customers happy and supporting team success. Quickly clears and restocks supplies and cleans up.

Overview

5
5
years of professional experience
1
1
year of post-secondary education
1
1
Certification

Work History

Waitress

El Rey Del Taco
Kansas City
07.2024 - Current
  • Provided friendly and efficient service to guests at El Rey Del Taco.
  • Took customer orders and ensured accuracy for timely delivery.
  • Maintained cleanliness of dining area and serving stations throughout shifts.
  • Assisted kitchen staff by coordinating food orders during busy periods.
  • Resolved customer complaints promptly to ensure satisfaction with service.
  • Trained new waitstaff on menu items and restaurant procedures effectively.
  • Developed positive relationships with regular customers through friendly conversation.
  • Greeted customers, answered questions, and recommended specials to increase profits.
  • Checked back with customers throughout meal service to ensure satisfaction.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
  • Monitored cash register operations during shifts for accuracy of transactions.
  • Maintained accurate records of sales transactions and inventory levels.
  • Prepared workstations with ingredients and tools to increase efficiency.

Picker/Packer

Amazon Warehouse
Kansas City
03.2022 - 01.2024
  • I worked as a picker/ packer , I also work with vendor returns , scanning and sorting , I was also a working with specialized machines to create custom sized boxes
  • Sorted and organized items for efficient picking and packing processes.
  • Conducted quality checks on packed items to ensure order accuracy.
  • Assisted in training new employees on picking and packing procedures.
  • Utilized hand-held scanners to scan barcodes and enter data into the system.
  • Inspected merchandise for damages or defects prior to packaging it up for shipping out.
  • Lifted heavy items onto pallets with a forklift or manual pallet jack.

Order Picker

M&M Quality Solutions
Kansas City
03.2021 - 12.2022
  • I used to make barcodes and work on excel
  • I have knowledge on inventory
  • Recorded accurate data on daily picking reports, including number of items picked, location in warehouse and any discrepancies found during inspection process.
  • Labeled boxes and placed in outbound collection areas.
  • Assembled boxes or other containers and packed items carefully to ensure safe shipment.
  • Performed regular cycle counts of inventory levels in assigned areas.
  • Prepared orders for shipment by wrapping packages securely with protective materials such as bubble wrap or foam padding.
  • Maintained inventory records and updated information regarding stock availability in the computer system.
  • Completed shipping paperwork, attached appropriate labels and scanned barcodes for tracking.
  • Operated powered industrial trucks such as forklifts, pallet jacks, cherry or order pickers safely to move merchandise throughout the facility.

Education

Andrew’s High School
Andrews, TX
01.2021 - 05.2022

Skills

  • Order picking
  • Pallet jack
  • Microsoft Office
  • Picking & packing
  • Organizational skills
  • Heavy lifting
  • Communication skills
  • RF scanner
  • Forklift
  • Data entry
  • Order fulfillment
  • Materials handling
  • Quality Inspection
  • Microsoft Excel
  • Distribution center
  • Time management
  • Customer service
  • Warehouse experience
  • Packaging
  • Shipping & receiving
  • Driving
  • Cherry picker
  • Order picker
  • Computer skills
  • Microsoft Word
  • Bilingual
  • Load & unload

Certification

  • Pallet Jack Certification
  • Driver's License

Personal Information

Willing To Relocate: Anywhere

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Waitress

El Rey Del Taco
07.2024 - Current

Picker/Packer

Amazon Warehouse
03.2022 - 01.2024

Order Picker

M&M Quality Solutions
03.2021 - 12.2022

Andrew’s High School
01.2021 - 05.2022
Norma Yahaira Gomez