Norma Yahaira Gomez
Kansas City
Summary
Responsible Server Assistant adaptable to fast-paced, changing restaurant environments with discerning customers and high standards. Enthusiastic team member possessing sharp memorization skills and outstanding teamwork abilities.
Responsible professional with several years of experience in fast-paced service settings. Systematic about taking accurate orders, keeping customers happy and supporting team success. Quickly clears and restocks supplies and cleans up.
Overview
5
5
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
Waitress
El Rey Del Taco
Kansas City
07.2024 - Current
- Provided friendly and efficient service to guests at El Rey Del Taco.
- Took customer orders and ensured accuracy for timely delivery.
- Maintained cleanliness of dining area and serving stations throughout shifts.
- Assisted kitchen staff by coordinating food orders during busy periods.
- Resolved customer complaints promptly to ensure satisfaction with service.
- Trained new waitstaff on menu items and restaurant procedures effectively.
- Developed positive relationships with regular customers through friendly conversation.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Checked back with customers throughout meal service to ensure satisfaction.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Monitored cash register operations during shifts for accuracy of transactions.
- Maintained accurate records of sales transactions and inventory levels.
- Prepared workstations with ingredients and tools to increase efficiency.
Picker/Packer
Amazon Warehouse
Kansas City
03.2022 - 01.2024
- I worked as a picker/ packer , I also work with vendor returns , scanning and sorting , I was also a working with specialized machines to create custom sized boxes
- Sorted and organized items for efficient picking and packing processes.
- Conducted quality checks on packed items to ensure order accuracy.
- Assisted in training new employees on picking and packing procedures.
- Utilized hand-held scanners to scan barcodes and enter data into the system.
- Inspected merchandise for damages or defects prior to packaging it up for shipping out.
- Lifted heavy items onto pallets with a forklift or manual pallet jack.
Order Picker
M&M Quality Solutions
Kansas City
03.2021 - 12.2022
- I used to make barcodes and work on excel
- I have knowledge on inventory
- Recorded accurate data on daily picking reports, including number of items picked, location in warehouse and any discrepancies found during inspection process.
- Labeled boxes and placed in outbound collection areas.
- Assembled boxes or other containers and packed items carefully to ensure safe shipment.
- Performed regular cycle counts of inventory levels in assigned areas.
- Prepared orders for shipment by wrapping packages securely with protective materials such as bubble wrap or foam padding.
- Maintained inventory records and updated information regarding stock availability in the computer system.
- Completed shipping paperwork, attached appropriate labels and scanned barcodes for tracking.
- Operated powered industrial trucks such as forklifts, pallet jacks, cherry or order pickers safely to move merchandise throughout the facility.
Education
Andrew’s High School
Andrews, TX 01.2021 - 05.2022
Skills
- Order picking
- Pallet jack
- Microsoft Office
- Picking & packing
- Organizational skills
- Heavy lifting
- Communication skills
- RF scanner
- Forklift
- Data entry
- Order fulfillment
- Materials handling
- Quality Inspection
- Microsoft Excel
- Distribution center
- Time management
- Customer service
- Warehouse experience
- Packaging
- Shipping & receiving
- Driving
- Cherry picker
- Order picker
- Computer skills
- Microsoft Word
- Bilingual
- Load & unload
Certification
- Pallet Jack Certification
- Driver's License
Personal Information
Willing To Relocate: Anywhere
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Waitress
El Rey Del Taco
07.2024 - Current
Picker/Packer
Amazon Warehouse
03.2022 - 01.2024
Order Picker
M&M Quality Solutions
03.2021 - 12.2022
Andrew’s High School
01.2021 - 05.2022