Noriah James
Kansas City
Summary
Detail-oriented professional with strong skills in emergency response, customer service, and safety compliance. Known for quick decision-making and conflict resolution, ensuring a safe and enjoyable environment for guests.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Lifeguard
Oceans Of Fun Inc
Kansas City
06.2025 - 08.2025
- Monitored pool area for safety and compliance with regulations.
- Responded promptly to emergencies and performed first aid as needed.
- Ensured cleanliness of facilities, including pool decks and restrooms.
- Enforced safety rules and provided guidance to patrons on proper behavior.
- Conducted regular safety drills to maintain readiness for emergency situations.
- Monitored swimmers to ensure safety in the pool area.
- Performed emergency rescues when necessary.
- Maintained constant surveillance of patrons in the swimming area at all times.
- Participated in monthly training courses to stay up-to-date in water rescue techniques.
- Patrolled to identify anyone needing assistance and offered immediate care.
- Instructed patrons on proper use of diving boards, slides, ladders.
- Inspected rescue tubes and buoys regularly to ensure they are in good condition.
- Recognized swimmers in need of assistance and acted quickly.
Crew Member
Worlds of Fun Amusement Park
Kansas City
06.2024 - 10.2024
- Assisted guests with ride operations and safety procedures.
- Provided excellent customer service to enhance guest experiences.
- Collaborated with team members to ensure efficient ride operations.
- Monitored ride equipment for safety compliance and functionality.
- Engaged with guests to answer questions and provide information about attractions.
- Followed park policies and procedures to create a safe environment for guests and staff.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Organized and restocked supplies to support operations and team productivity.
- Resolved customer complaints in a professional manner.
- Took orders from patrons and input selections into store computer system.
Theater Crew Member
B&B Theaters
Liberty
06.2024 - 09.2024
- Maintained cleanliness and organization of theaters, concession areas, and restrooms.
- Collaborated with team members to ensure smooth operations during busy showtimes.
- Handled cash transactions at the concession stand efficiently and accurately.
- Answered questions from patrons regarding upcoming productions or general theater information.
- Ensured that all safety regulations were followed when operating theater equipment.
- Cleaned theater spaces following each show including sweeping floors, wiping down surfaces, and collecting trash.
- Maintained cleanliness concession stand by refilling condiments, sanitizing cooking equipment and wiping down glass display cases.
- Managed cash and credit transactions and balanced registers after shifts.
- Provided information regarding show times, new releases and upcoming movies and trailers.
- Took misplaced customer items to lost and found areas and reported complex issues to supervisors.
Education
High School Diploma -
Liberty North High
Liberty, MOSkills
- Customer service
- Team collaboration
- Emergency response
- Cash handling
- Safety compliance
- Conflict resolution
- First aid and CPR
- Adaptability in emergencies
- Self motivation
- Problem-solving
- Opening and closing procedures
- Adaptability and flexibility
- Organizational skills
Certification
BLS
Timeline
Lifeguard
Oceans Of Fun Inc
06.2025 - 08.2025
Crew Member
Worlds of Fun Amusement Park
06.2024 - 10.2024
Theater Crew Member
B&B Theaters
06.2024 - 09.2024
High School Diploma -
Liberty North High