Nolen Cooper
O'fallon
Summary
Driven Helpdesk Engineer currently employed at Dalechek Technology Group, adept in Windows and MacOS, and proficient in technical documentation and network troubleshooting. Excelled in maintaining system performance, ensuring over 99% network uptime. Demonstrates strong problem-solving abilities and effective incident management, highlighting a blend of technical acumen and exceptional communication skills.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Helpdesk Engineer Tier 1
Dalechek Technology Group
05.2024 - Current
- Wrote, reviewed and edited technical document in accordance with template requirements.
- Worked with Both Windows and MacOS
- Monitored system performance to identify potential issues.
- Researched and identified solutions to technical problems.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Diagnosed and troubleshot hardware, software and network issues.
Education
Associate of Applied Science - Information Technology
Ranken Technical College
St Louis, MO08-2023
Skills
- Desktop support
- LAN/WAN
- Windows
- MacOS
- Azure Management Portal
- 365 Admin center
- Application support
- Security protocols
- Technical documentation
- Network troubleshooting
- Incident management
- Training and mentoring
Certification
- A+ Certification
Timeline
Helpdesk Engineer Tier 1
Dalechek Technology Group
05.2024 - Current
Associate of Applied Science - Information Technology
Ranken Technical College
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