Nolan Marling
Customer Service Technician
Rolla
Summary
Proven Customer Service Technician with a history at Brightspeed, adept in telecommunications equipment and exceptional at fostering customer relationships. Excelled in hardware troubleshooting and empathy, leading to high retention rates. Mentored new hires, showcasing self-motivation and problem-solving prowess, contributing significantly to team productivity and effectiveness.
Overview
10
10
years of professional experience
Work History
Customer Service Technicain
Brightspeed
08.2021 - Current
- Delivered exceptional customer service through clear communication and empathy during challenging situations.
- Developed strong relationships with clients, leading to increased loyalty and retention rates.
- Participated in ongoing training opportunities to stay current on industry trends and emerging technologies relevant to the Customer Service Technician role.
- Utilized as training mentor for new hires, imparting valuable knowledge about company products and services.
- Responded proactively and positively to rapid change.
Premises Technician
AT&T
06.2015 - 08.2021
- Showcased problem-solving abilities by tackling complex technical challenges and finding innovative solutions to address customer needs.
- Educated customers on how to use DirecTV service.
- Assisted in the development of new procedures or guidelines for improved work processes, contributing to increased productivity and effectiveness across the team.
- Installed and repaired DirecTV and wireless internet equipment.
Education
High School Diploma -
East Central Community College
Rolla, Missouri 05.2001 -
Skills
Telecommunications equipment
Hardware troubleshooting
Documentation and reporting
Equipment installation
Inventory management
Installations and repairs
Troubleshooting methods
Network systems
Problem-solving
Self motivation
Customer relationship management
Customer retention
Timeline
Customer Service Technicain
Brightspeed
08.2021 - Current
Premises Technician
AT&T
06.2015 - 08.2021
High School Diploma -
East Central Community College
05.2001 -
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