Noelia EspinoSA
Montevideo
Summary
Self-motivated Agent with 12 plus year progressive career in Information Technology Services. Offering proven experience to add to a new team.
Overview
14
14
years of professional experience
Work History
Medical Billing Agent
Ingenious Americas
Montevideo
10.2023 - 01.2024
- Maintained accurate records of all customer interactions, process customer accounts and file documents.
- Performed administrative tasks such as data entry, filing paperwork, updating databases and preparing reports.
- Resolved patients claims during the process of the Insurance payments.
- Ensure HIPAA regulations were being followed.
Technical Support Team Leader
Tata Consultancy Services
Montevideo
12.2011 - 12.2022
- Coordinated technical support team members to ensure customer service standards were met.
- Provided technical guidance and assistance to staff on assigned projects.
- Resolved escalated technical issues from customers in a timely manner.
- Maintained detailed records of all incidents reported by customers in order to identify trends or common problems.
- Created reports detailing the progress of each project undertaken by the technical support team.
Customer Service Representative
Telecom Networks
Montevideo
02.2010 - 11.2011
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Education
High School Diploma -
Liceo Luis Alberto Zanzi
Mercedes, Soriano12-2003
Skills
- Hardware Understanding
- SLA Management
- Remote Support
- Team Management
- Incident Management
- Communication Proficiency
- Software Installation
- Schedule Management
Languages
Spanish
First Language
Timeline
Medical Billing Agent
Ingenious Americas
10.2023 - 01.2024
Technical Support Team Leader
Tata Consultancy Services
12.2011 - 12.2022
Customer Service Representative
Telecom Networks
02.2010 - 11.2011
High School Diploma -
Liceo Luis Alberto Zanzi
Similar Profiles
IGNACIO VIDALIGNACIO VIDAL
Medical Billing Agent at Ingenious AmericasMedical Billing Agent at Ingenious Americas
Gingkan GoochGingkan Gooch
Housekeeper at Ingenious Community HolidayHousekeeper at Ingenious Community Holiday
Ahmer AbbasAhmer Abbas
Design and Sales Engineer at Ingenious Engineering WorksDesign and Sales Engineer at Ingenious Engineering Works