Noelia EspinoSA
Montevideo
Summary
Self-motivated Agent with 12 plus year progressive career in Information Technology Services. Offering proven experience to add to a new team.
Overview
14
14
years of professional experience
Work History
Medical Billing Agent
Ingenious Americas
Montevideo
10.2023 - 01.2024
- Maintained accurate records of all customer interactions, process customer accounts and file documents.
- Performed administrative tasks such as data entry, filing paperwork, updating databases and preparing reports.
- Resolved patients claims during the process of the Insurance payments.
- Ensure HIPAA regulations were being followed.
Technical Support Team Leader
Tata Consultancy Services
Montevideo
12.2011 - 12.2022
- Coordinated technical support team members to ensure customer service standards were met.
- Provided technical guidance and assistance to staff on assigned projects.
- Resolved escalated technical issues from customers in a timely manner.
- Maintained detailed records of all incidents reported by customers in order to identify trends or common problems.
- Created reports detailing the progress of each project undertaken by the technical support team.
Customer Service Representative
Telecom Networks
Montevideo
02.2010 - 11.2011
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Education
High School Diploma -
Liceo Luis Alberto Zanzi
Mercedes, Soriano12-2003
Skills
- Hardware Understanding
- SLA Management
- Remote Support
- Team Management
- Incident Management
- Communication Proficiency
- Software Installation
- Schedule Management
Languages
Spanish
First Language
Timeline
Medical Billing Agent
Ingenious Americas
10.2023 - 01.2024
Technical Support Team Leader
Tata Consultancy Services
12.2011 - 12.2022
Customer Service Representative
Telecom Networks
02.2010 - 11.2011
High School Diploma -
Liceo Luis Alberto Zanzi