Niya Johnson
Independence
Summary
Dedicated professional with experience in fast-paced environments. Skilled in effective communication, team collaboration, reliability, consistently improving processes and ensuring customer satisfaction through reliable service.
Overview
4
4
years of professional experience
Work History
Service Crew Member
McDonald's Fast Food Restaurant
Saint Joseph, MO
10.2022 - 05.2023
- Provided excellent customer service by efficiently taking and processing orders.
- Operated kitchen equipment safely while preparing food items according to company standards.
- Assisted team members in training new staff on operational procedures and service expectations.
- Handled cash transactions accurately and processed payments using point-of-sale systems.
- Resolved customer complaints promptly, ensuring satisfaction and loyalty to the brand.
- Enhanced customer satisfaction by providing efficient and friendly service.
- Kept all prep areas clean by sweeping, mopping, and washing down counters.
Package Sorter
Amazon
Lenexa, KS
04.2026 - Current
- Sorted packages efficiently to meet daily operational goals.
- Operated scanning equipment to ensure accurate package tracking and inventory management.
- Collaborated with team members to maintain a clean and organized work environment.
- Implemented best practices for handling fragile items, reducing damage rates.
- Collaborated with team members to sort large volumes of packages quickly and accurately.
- Received positive feedback from supervisors for consistently meeting or exceeding productivity goals.
Event Security Guard
Allied Universal Security Services
Kansas City, MO
05.2023 - 08.2024
- Monitored event venues to ensure safety and compliance with regulations.
- Conducted crowd control measures to maintain order during events.
- Collaborated with event staff to coordinate security procedures effectively.
- Responded swiftly to incidents, ensuring minimal disruption to events.
Digital Personal Shopper
Walmart
Raytown, MO
08.2024 - 03.2025
- Curated personalized shopping experiences based on customer preferences and trends.
- Assisted customers in navigating online platforms to maximize shopping efficiency.
- Trained new team members on digital tools and customer service protocols.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Contributed to team objectives in fast-paced environment.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
General Clerk
Brillient Corporation
Lee's Summit, MO
03.2025 - Current
- Processed incoming and outgoing correspondence efficiently to maintain smooth communication with customers.
- Utilized document management systems for organized files, ensuring easy access and retrieval data.
- Conducted quality checks on completed tasks to uphold standards of accuracy and reliability.
- Adapted quickly to new procedures, enhancing overall workflow within the department.
- Ensured confidentiality of sensitive information by adhering to company policies regarding document handling procedures and data protection protocols.
- Improved data accuracy by diligently maintaining records and updating information in databases.
- Examined documents and materials, recorded changes in data and determined proper indexing or processing tasks to support office filing procedures.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Assisted in data entry tasks, maintaining accuracy and consistency in records management.
Package Handler
FedEx
North Kansas City, MO
10.2025 - 03.2026
- Loaded and unloaded freight, ensuring compliance with safety protocols and operational guidelines.
- Conducted quality checks on packages to verify proper labeling and condition prior to delivery.
- Collaborated with team members to optimize workflow and reduce processing times during peak periods.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Used hand-held scanners and physical logs to accurately track item movements.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
Education
High School Diploma -
RAYTOWN SR. HIGH SCHOOL
Raytown, MO05-2022
No Degree - Nursing
Missouri Western State University
Saint Joseph, MOCertified Nurse Aide - Nursing Practice
Dolores Homes
Kansas City, KS06-2026
CPR -
Heartcode BLS
06-2026
Skills
- Document scanning
- Confidentiality handling
- Filing systems
- Policy enforcement
- Meeting coordination
- Time management
- Patient care
- Compassion and empathy
- Attention to detail
- HIPAA compliance
- Basic life support
- Emotional support
- Complex Problem-solving
- Multitasking and organization
- Critical thinking
- Team collaboration
- Active listening
- Flexibility and adaptability
- Conflict resolution
- Cultural sensitivity
- Lifting and transferring
- Toileting assistance
- Patient hygiene assistance
- Infection control practices
- Reliable team player
- Safety precautions
- Patient lifting
- Patient-focused care
- Supporting personal needs
- Companionship and emotional support
- Documenting behaviors
- Responding to emergencies
- Teamwork and collaboration
- Problem-solving abilities
- Reliability
- Excellent communication
- Customer satisfaction
- Organizational skills
- Team leadership
- Effective communication
- Customer engagement
- Relationship building
- Professionalism
- Workplace safety
Timeline
Package Sorter
Amazon
04.2026 - Current
Package Handler
FedEx
10.2025 - 03.2026
General Clerk
Brillient Corporation
03.2025 - Current
Digital Personal Shopper
Walmart
08.2024 - 03.2025
Event Security Guard
Allied Universal Security Services
05.2023 - 08.2024
Service Crew Member
McDonald's Fast Food Restaurant
10.2022 - 05.2023
High School Diploma -
RAYTOWN SR. HIGH SCHOOL
No Degree - Nursing
Missouri Western State University
Certified Nurse Aide - Nursing Practice
Dolores Homes
CPR -
Heartcode BLS