Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nikki Lotz

Princeton

Summary

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

8
8
years of professional experience

Work History

Behavioral Health Technician

Preferred Family Healthcare Inc.
10.2023 - Current
  • Supported daily living activities to promote patient independence and well-being.
  • Maintained a safe environment by adhering to safety protocols and procedures.
  • Engaged patients in therapeutic activities to enhance coping skills and social interaction.
  • Built and maintained positive staff relationships to promote teamwork and better serve clients.
  • Searched resident belongings prior to and during stays.
  • Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
  • Assisted patients in developing individualized goals for recovery and provided ongoing support throughout the process.
  • Mentored new Behavioral Health Technicians joining the team, sharing best practices and helping them acclimate quickly to their new role responsibilities.
  • Supported patient confidentiality in accordance with HIPAA regulations.
  • Treated clients and families with respect and dignity.
  • Assisted with medication administration and counting medications.
  • Took and monitored vital signs, administered medications, and managed patient behavior.
  • Conducted client rounds to check on residents.

Manager

Dino's Diner
03.2020 - 08.2023
  • Oversaw daily operations, ensuring efficient workflow and adherence to company policies.
  • Developed team schedules, optimizing resource allocation and project timelines.
  • Trained new employees on operational procedures, enhancing team performance and productivity.
  • Monitored inventory levels, coordinating with suppliers to maintain stock availability.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Resolved customer inquiries, improving satisfaction through effective problem-solving strategies.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Conducted performance evaluations, providing constructive feedback to team members for growth.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Established team priorities, maintained schedules and monitored performance.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Assisted in organizing and overseeing assignments to drive operational excellence.

Certified Nursing Assistant

Sunnyview Nursing Home
10.2017 - 03.2020
  • Provided direct patient care, assisting with daily living activities and ensuring comfort and safety.
  • Monitored vital signs, reporting changes to nursing staff for timely interventions.
  • Assisted in developing and implementing individualized care plans for diverse patient needs.
  • Trained new staff on procedures, promoting adherence to best practices in patient care.
  • Advocated for patients' needs, facilitating effective communication between patients and healthcare providers.
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
  • Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
  • Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
  • Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
  • Built rapport with patients and families, providing emotional support during difficult times.
  • Assisted nurses with wound care procedures ensuring proper healing processes took place.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
  • Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Facilitated smoother transitions between medical appointments by organizing transportation arrangements for patients.
  • Supported patients with personal care tasks to preserve dignity and promote independence.
  • Maintained clean and safe environment, reducing risk of infections and promoting health.
  • Enhanced patient comfort by providing compassionate, one-on-one care during daily activities.
  • Helped patients complete range of motion exercises to prevent loss of function during care.

Education

High School Diploma -

Princeton R5
Princeton, MO
05-1999

Skills

  • Mental health support
  • Client transportation
  • Conflict resolution
  • Crisis handling
  • Patient observation
  • Group facilitation
  • Rounds management
  • Substance abuse experience
  • Behavior modification techniques
  • Medication administration
  • Progress monitoring
  • Self-care practices
  • Suicide prevention
  • Emergency response
  • Records maintenance
  • Incident reporting
  • Time management
  • Multitasking and organization
  • Team collaboration
  • Positive reinforcement
  • Infection control
  • Co-occurring disorders
  • Admissions intake
  • HIPAA requirements
  • Critical thinking
  • Decision-making
  • Behavioral health
  • De-escalation techniques
  • Vitals monitoring
  • Employee training
  • Encouragement and motivation

Timeline

Behavioral Health Technician

Preferred Family Healthcare Inc.
10.2023 - Current

Manager

Dino's Diner
03.2020 - 08.2023

Certified Nursing Assistant

Sunnyview Nursing Home
10.2017 - 03.2020

High School Diploma -

Princeton R5

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Nikki Lotz