Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nikki King

Creve Coeur

Summary

Qualified HR Leader with proven track record in leading teams and driving operational efficiency. Demonstrated ability to implement strategic initiatives that enhance productivity and foster growth. Known for utilizing strong leadership and communication skills to facilitate team collaboration and achieve organizational goals.

Overview

20
20
years of professional experience

Work History

Sr. Manager, Global HR Shared Services

Peabody Energy
02.2023 - Current
  • Leader of the global HR shared services team of nineteen people in matters related to the employee’s life cycle with a focus on benefits, payroll and HRIS. Duties are performed at a director level.
  • Partner with the Governance team to monitor service levels of the shared services team in the US (core team) and India (extended team).
  • Led cross-functional teams to develop and implement strategic operational initiatives.
  • Recognized methods to increase service levels for core and extended teams that allowed for a quicker turnaround time to resolve issues.
  • Serve on steering committee for AUS/US payroll and HR process improvements
  • Implemented tasks for AUS payroll that resulted in cost savings and reduction in over/under payments
  • Rolled-out a new ticketing system to track client inquiries.
  • Streamlined processes, enhancing productivity and reducing operational costs across multiple departments.
  • Improved some functionality in SuccessFactors that allow HR operations to complete employee transactions more efficiently.
  • Created structure within the shared services team to allow for career growth.
  • Work with clients to troubleshoot issues and how to create sustainable changes.
  • Lead change management responsibilities, curated training and learning support documents for super users and employees.
  • Leading ongoing efforts to improve processes to maximize the shared services model.
  • Conducted regular reviews of operational workflows, identifying inefficiencies and recommending process improvements.
  • Collaborated with executive leadership to align departmental goals with organizational vision and strategy.
  • Improved team performance by providing comprehensive training and fostering a collaborative work environment.
  • Implemented and developed operational standards, policies and procedures.

Director, Employee Benefits & Services

St. Louis Community College
06.2020 - 01.2023
  • As a member of the Executive Leadership team, I was responsible for overseeing a team of nine people in matters related to operational tasks in the areas of benefits/wellness, compensation, retirement and HRIS.
  • Early on identified various processes that needed to be improved and possibly eliminated, resulting in time and money being saved across various departments.
  • Launched the wellness program that includes preventative screenings and sessions that align with seven wellness pillars with consideration of DEIB. Saw an increase in preventative screenings completed within one year and a decrease in urgent care/emergency room visits. Participation in the wellness platform increased 65% within the first year of launch.
  • Developed retirement sessions for two retirement programs.
  • Encourage communication across all HR teams and payroll by establishing bi-weekly meetings and information online platforms.
  • Continuously led cross-functional working groups that are focused on improving operational processes between human resources and other departments (finance, legal).
  • Strategically partner with IT to implement technology that allows human resources and other departments to ensure tasks are completed accurately and on time.
  • Worked with talent/recruitment to implement a new applicant tracking system (ATS) that streamlines the recruiting, hiring, and onboarding processes. This change eliminated paper transactions 100%.
  • Rolled out a job reclassification and creation process within six months of being in role. This allows compensation to properly analyze each request and move the process along quickly and allows managers to start the recruitment process. Completed a salary study to evaluate leveling across the College in comparison to other Colleges and/or Universities in the area.
  • Lead the efforts to review payroll and HR related shared tasks to reduce errors and save time. Implemented employee self-service features that remove time-consuming tasks from payroll and HR, such as all benefits enrollments.

HRIS Lead

St. Louis Community College
06.2019 - 01.2020
  • Anticipate the needs of end users in Human Resources and Payroll and actively seek out and identify solutions to solve problems.
  • Learned and adapted quickly to new technology and software applications.
  • Researched online benefits enrollment options for the College and implemented the first online enrollment during open enrollment. This saved the HR and Payroll departments hours of reviewing paper forms and manual edits.
  • Created multiple audit reports to clean the data and maintain data integrity. Established HR role-based security for the system of record and external systems.
  • Responsible for regulatory reporting including AAP, ACA and IPEDS.
  • Partnered with IT and other functional leads to convert reports from Hyperion to Cognos. Converted 90% of reports by the go-live date. Remaining reports converted within three months post go-live or were deprecated.
  • Implemented online I-9 compliance and onboarding via a third-party vendor.
  • Formed standard operating procedures for compensation and other data entry-related areas.
  • Supervised HRIS business analyst and HR consultant.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Strengthened communication skills through regular interactions with others.

HR/Business Analyst Consultant

King Consulting Solutions
01.2015 - 05.2019
  • Advised on day-to-day aspects of the Mixed Gender Basketball league’s operations, including communications, policies, and technical assistance.
  • Designed a forecasting tool for identifying potential clients.
  • Researched medical insurance providers along with other benefits.
  • Created player referral payout structure and system.
  • Analyzed HR data trends to support strategic decision-making processes.
  • Developed and implemented HR metrics to enhance workforce planning efficiency.

Manager, Human Resources Operations (HRIS)

Realogy Operations & Realogy Franchise Group
04.2015 - 09.2017
  • Managed reporting & analytics for HR and the Executive Leadership team on an enterprise-wide level, driving action as well as progress on projects and initiatives working towards enhanced efficiency and effective management of HR operations.
  • Developed executive dashboard for six business units, and KPIs to help support data-driven decisions. Outlined reporting procedures for others to create similar dashboards.
  • Synthesized large amounts of cross-functional data to recognize key trends and present relevant findings in clear, succinct reports to stakeholders and demonstrate the implications of the findings.
  • Provided guidance and best practices to ensure consistency in the data and recommended data sources and report generation alternatives to ensure optimal delivery.

Specialist/Manager, Human Resources Operations

Realogy Operations & Realogy Franchise Group
12.2008 - 04.2015
  • Created and implemented SOX compliance process for the department
  • Collected, arranged, and input information into database system.
  • Introduced standard operating procedure for the HR team.
  • Maintained database systems to track and analyze operational data.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Designed HiPo dashboard and tracking for succession planning.
  • Rolled out eVerify process.

Personnel & Payroll Support Specialist

Deloitte & Touche/Deloitte Services
04.2005 - 11.2008
  • Overall duties to ensure employee’s records are current in SAP and align data with human resources’ CRIS database. Trained and guided offshore staff on company policies and procedures. National project team leader for one of two payroll process documentation initiatives.
  • Analyze employee data including pay to ensure accurate input into SAP
  • Dedicated resource for employees based in the northeast region personnel/payroll questions on policies and procedures
  • Train new staff and human resource contacts on how to procedures
  • Liaison between internal clients and payroll processing center
  • Process over 50 new hires and employee profile updates every week
  • Process reports such as PTO and overtime for human resources

Education

MBA - Human Resources Management

Northwest Missouri State University
Maryville, MO
12-2022

Bachelor of Arts - Human Ecology

Montclair State University
Upper Montclair, NJ

Skills

  • Cross-functional collaboration
  • Human resources management
  • Operations management
  • Cross-functional team leadership
  • Process improvement
  • Strategic planning
  • Troubleshooting and problem resolution
  • Documentation and reporting
  • Data analytics
  • Organizational improvement
  • Partnership development
  • Team leadership
  • Business analysis and reporting
  • Computer skills

Timeline

Sr. Manager, Global HR Shared Services

Peabody Energy
02.2023 - Current

Director, Employee Benefits & Services

St. Louis Community College
06.2020 - 01.2023

HRIS Lead

St. Louis Community College
06.2019 - 01.2020

Manager, Human Resources Operations (HRIS)

Realogy Operations & Realogy Franchise Group
04.2015 - 09.2017

HR/Business Analyst Consultant

King Consulting Solutions
01.2015 - 05.2019

Specialist/Manager, Human Resources Operations

Realogy Operations & Realogy Franchise Group
12.2008 - 04.2015

Personnel & Payroll Support Specialist

Deloitte & Touche/Deloitte Services
04.2005 - 11.2008

MBA - Human Resources Management

Northwest Missouri State University

Bachelor of Arts - Human Ecology

Montclair State University

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Nikki King