Dynamic leader with a proven track record at Lancelot Apartments , excelling in tenant relations and fair housing compliance. Expert in policy analysis and documentation, ensuring properties meet stringent regulations. Skilled in fostering positive landlord-tenant relationships and adept in financial oversight.
Overview
22
22
years of professional experience
Work History
Community Director
Lancelot Apartments, Silver Tree Residential
01.2025 - Current
Coordinated volunteer opportunities within the community, promoting civic engagement among residents.
Collaborated on development of first annual Wellness Resource Fair.
Collaborated with stakeholders to develop long-term strategic plans for the growth and improvement of the community.
Executed weekly property inspections, ensuring exceptional cleanliness and safety levels.
Oversaw maintenance projects, ensuring quality workmanship while adhering to budgetary constraints.
Trained newly hired personnel on best practices and essential knowledge required for their roles.
Maintained open communication with tenants to proactively handle questions and complaints.
Prepared and processed applications, initial payments and security documentation for new residents.
Kept properties in compliance with local, state, and federal regulations.
Completed annual rent calculations using housing database software.
Monitored and tracked payments and expenses, providing timely and accurate financial reports.
Property Manager
Lancelot Apartments, Sansone Group
08.2013 - Current
Resolved tenant issues promptly and effectively.
Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
Completed final move-out walk-throughs with tenants to identify required repairs.
Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
Claims Processor
Medical Assurance
01.2003 - 09.2007
Managed high volume of claims, prioritizing tasks to meet deadlines without sacrificing quality.
Reviewed and analyzed claims to ensure accuracy, completeness, and compliance with company policies.
Managed workload and priorities to meet claims processing meet deadlines.
Facilitated effective resolution of complex claims through coordinated team efforts.
Skills
Tenant relations
Money handling
Documentation skills
Community engagement
Document management
Policy analysis
Fair housing compliance
Timeline
Community Director
Lancelot Apartments, Silver Tree Residential
01.2025 - Current
Property Manager
Lancelot Apartments, Sansone Group
08.2013 - Current
Claims Processor
Medical Assurance
01.2003 - 09.2007
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