Experienced sailer with over 6 years of experience in cruise industry. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
6
6
years of professional experience
Work History
Purser
American Queen Voyages
Memphis
04.2019 - Current
Primary responsibility is to serve as Front Desk hotel staff, performing similar duties.
Answering calls promptly and ensuring complete and accurate information
Communicate pertinent guest information to designated departments and personnel
Through experiential exposure in ports of call, must provide in-depth tour and port information to guest
Act as a shipboard concierge when appropriate.
Utilize onboard PMS to input guest feedback and monitor guest onboard account
Maintains cash bank for handling all cash transactions and must provide safe audit to chief purser on a weekly basis.
Create and distribute all financial reports, including but not limited to, daily revenue, voids, open checks, gratuities and posting and payment journal
Reconcile daily receipts with posting journal
Create and distribute guest communications, including but not limited to, information request letters, invitations, debark questionnaires, guest surveys, and disembarkation luggage tags and letters
Participate and ensure participation of all USCG mandated drills and emergency procedures as directed
Performs other duties if required since above stated describe only a regular working day and may not be inclusive of every task needed to achieve results.
Utility Hotel
Norwegian Cruise Line
Honolulu
12.2017 - 02.2019
Washes windows, walls and ceilings as needed.
Empties liter bins and ash urns constantly and keeps areas clean at all times.
Services restrooms and maintains cleanliness and orderliness.
Polishes brass, handrails and fixtures as needed.
Dusts assigned work areas daily.
Cleans glass doors daily.
Responsible to keep all guest public areas clean and vacuumed as well as all staircases, hallways, elevators.
Cleans and maintains: Spa, Fitness Center.
Responsible for all crew public areas, including crew messes, crew bar, crew laundry, crew relaxation areas, corridors, staircases and landings.
Fogs, sanitizes, (using bio-globes machine) AGE rooms, smoking rooms, casino, cigar bars, and areas which have an odor, on a regular basis.
Offers all possible assistance to guests.
Familiar with the use of cleaning equipment and maintains the cleaning equipment in good working order.
Keeps chemical and cleaning lockers clean and orderly.
Reports any loss or damage of linen, furniture, fixtures or equipment.
Assists with cocktail parties, stateroom deliveries, and other work related duties in the Housekeeping Department assigned by the Supervisor.
Provides guest requests in the absence of the room steward/ess. This includes make up and turn down service.
Responsible for the collection and deliveries of guest luggage to/from respective decks.
Provides assistance to stateroom stewards during turn around day by stripping bed and pillows, removing linen, towels, chinaware, glassware, and garbage from the rooms. Additionally, collecting and removing the bags of soiled linens and towels. Sanitizes the ice bucket, lid, coffee carafe, and coffee filter basket for assigned stateroom sections. Vacuums staterooms and guest corridors.
Assists on Turnaround Day with wheelchair assistance when necessary.
Attends daily briefings before and after the shift.
Secures lockers and signs-in and out on time sheets.
Maintains the standards recommended by USPH, SEMS, Waypoint and NCL Hotel Operations.
Performs other related duties as assigned or as directed. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position.
Must be familiar with the Safety and Environmental Protection Policy and the SEMS, and carry out the policies and procedures appropriate for my position.
First Purser
American Queen Voyages
06.2023 - Current
Interact with all departments and guests in a professional and friendly manner.
Work with Microsoft Office, POS, PMS and MXP systems.
Coordinates manifest, room upgrades and special needs onboard and with shore side support.
Coordinates delivery of onboard amenities.
Coordinates with groups onboard private event planning.
Responsible for ensuring all guests/crew onboard at each departure port.
Coordinates embarkation/disembarkation process.
Ensure behavior and performance supports the company’s Mission
Follow company values in responding to other in work situations
Meet “standards for service” behaviors.
Use recovery steps to respond to others who are dissatisfied
Make hospitality standards an important part of day-to-day duties
Placement, management and accurate physical receipt of Purchase Orders.
Receipt of Purchase Orders and Invoices into our ERP system.
Submission and management of receiving discrepancy reports to the resolution.
Accurate input of new items and vendors into Item Master.
Management of returned goods and their credits.
Updating vendors and managing logistics of deliveries in the event of itinerary or schedule changes.
Reports foods costs to First Purser based upon SOLAS regulations.
Performs audits of cycle counts and inventories.
Identification and communication of procedural gaps as they are discovered with immediate efforts towards their resolution.
Provide a level of purchasing scrutiny and diligence to ensure excessive or unusual requests are reported to management..
Education
High School Diploma -
Job Corps
Kansas City, MO
12.2016
Skills
Good communicator, active listening, data entry, business phone answering, great costumer service, calm and empathic
Standing for long periods of time, problem solving skills, word and excel, crew and passenger safety
Flexible and Adaptable
Relationship Building
Multitasking Abilities
Calm Under Pressure
Problem-Solving
Self-Directed
Task Prioritization
Timeline
First Purser
American Queen Voyages
06.2023 - Current
Purser
American Queen Voyages
04.2019 - Current
Utility Hotel
Norwegian Cruise Line
12.2017 - 02.2019
High School Diploma -
Job Corps
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