Nicolette Laidlaw
St Louis,MO
Summary
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success.
Overview
11
11
years of professional experience
Work History
Manager of Team Operations
TSC Inc
01.2023 - Current
- Promoted from Program Manager to Manager of Team Operations within the first year
- Supervise and support multiple sales teams and operational personnel to ensure seamless project execution
- Coordinate daily workflow and job scheduling across departments to maintain efficiency and productivity
- Drive sales initiatives by collaborating with sales teams, streamlining processes, and identifying growth opportunities
- Act as liaison between customers, sales, and operations to ensure alignment and timely job completion
- Monitor team performance and provide coaching and support to improve results and team cohesion
- Oversee inventory, purchasing, and vendor relationships to maintain supply chain reliability
- Implement systems and strategies that increase customer satisfaction and reduce operational costs
Purchasing Agent/Program Manager
MPG Tandem
12.2015 - 01.2023
- Complete inventory orders, pulling of stock, receiving & shipping
- Manage multiple professional accounts & source new items
- Create purchase orders and sales orders
- Manage inventory
- Provide updates to customers
- Develop & maintain relationships with suppliers
- Research inventory discrepancies & report errors
- Maintain company stores
- Developed and implemented money-saving strategies while increasing productivity
Sales Associate
Kohl's
04.2014 - 11.2016
- Drive sales in product line
- Served as a friendly, hardworking, and punctual employee
- Merchandised the floor sets weekly
- Handled cash transactions
- Stocked inventory weekly
Education
Special Education coursework
Benedictine University
05.2012
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College of DuPage
05.2010
Skills
- Customer service
- Time management
- Decision-making
- Complex Problem-solving
- Team leadership
Timeline
Manager of Team Operations
TSC Inc
01.2023 - Current
Purchasing Agent/Program Manager
MPG Tandem
12.2015 - 01.2023
Sales Associate
Kohl's
04.2014 - 11.2016
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College of DuPage
Special Education coursework
Benedictine University
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