Nicole Wegner
Clinton
Summary
Dynamic law enforcement professional with extensive experience at Pleasant Hill Police Department, skilled in report writing and crisis intervention. Proven ability to build relationships and manage conflict effectively, ensuring public safety and community trust. Recognized for sound judgment and integrity in high-pressure situations, consistently delivering exceptional service.
Experienced with public safety and law enforcement procedures, focusing on maintaining order and protecting citizens. Utilizes strategic problem-solving and effective communication to handle diverse situations. Track record of building strong community relationships and ensuring compliance with legal standards. Provide excellent customer service, strong communication skills, problem-solving abilities, and a proven track record of resolving customer issues while maintaining high satisfaction levels.
Overview
18
18
years of professional experience
1
1
Certification
Work History
POLICE OFFICER/Police Detective
Pleasant Hill Police Department
05.2017 - Current
- Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
- Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
- Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
- Answered emergency calls for help from citizens and business owners.
Security Officer
Allina Health
11.2015 - 01.2017
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Successfully used de-escalation techniques to manage mental health crisis situations.
Office Manager/Lead Optician
Savage Family Eye Center
06.2008 - 01.2016
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Billed out all invoices for balances owed by patients and balances owed to the labs.
- Developed and implemented an efficient insurance
billing system and provided excellent customer service to our patients. - Ordered glasses and contacts for patients and
for stock; as well as kept inventory for the store and performed patient pre-exams and work-ups.
Customer Care Representative
BI Worldwide
11.2006 - 06.2008
- Answering and responding to incoming calls, chats, and emails while having a response time of 2 hours with eails and chats.
- Handled complaint resolutions which included troubleshooting orders, account information, explanation of benefits, and tracking/shipping issues.
- Provide excellent customer service to both internal and external customers.
- Create and maintain databases, spreadsheets, and documents for internal as well as external use.
- Provide assistance when needed for general office duties as needed (i.e., contacts, copying, order entry, shipping and recieving etc.)
Education
Associate of Applied Science - Criminal Justice
Rasmussen University
Eagan, MN12-2015
High School Diploma -
Sibley East
Arlington06-2002
Skills
- Report writing
- Integrity and honesty
- Conflict de-escalation
- Relationship building and management
- Crisis intervention and deescalation
- Critical thinking
Accomplishments
- Earned a life-saving medal in [2022].
Certification
- [MO] Driver's License D072059001
- CPR/AED Certification
Timeline
POLICE OFFICER/Police Detective
Pleasant Hill Police Department
05.2017 - Current
Security Officer
Allina Health
11.2015 - 01.2017
Office Manager/Lead Optician
Savage Family Eye Center
06.2008 - 01.2016
Customer Care Representative
BI Worldwide
11.2006 - 06.2008
- [MO] Driver's License D072059001
- CPR/AED Certification
Associate of Applied Science - Criminal Justice
Rasmussen University
High School Diploma -
Sibley East
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