Nicole Pace
Saint Louis
Summary
Compassionate Patient Care Technician with experience at Resolutions For People, skilled in vital signs monitoring and patient observation. Enhanced patient satisfaction through attentive care and effective communication. Proven ability to streamline workflows and train new staff, contributing to a positive healthcare environment and ensuring high-quality personal care.
Healthcare professional ready to contribute to patient care excellence. Expertise in providing compassionate care and supporting medical staff in fast-paced environments. Reliable team player focused on adapting to evolving patient needs and delivering quality outcomes.
Overview
12
12
years of professional experience
Work History
Patient Care Technician
Resolutions For People
02.2020 - 03.2025
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Maintained clean and safe environment to promote patient safety and comfort.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
Help Desk Analyst
Edward Jobes
02.2017 - 2020
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Used ticketing systems to manage and process support actions and requests.
- Collaborated with IT team members to identify trends in reported issues, leading to proactive solutions for recurring problems.
- Maintained detailed documentation of all help desk interactions for future reference and analysis.
Customer Service Representative
Cricket Cmmunications
06.2013 - 02.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
Pharmacy Technician
College of Health Careers
Saint Louis Mo04.2007
Medical Billing And Coding
Vatterot College
Saint Louis Mo06.2005
High School Diploma -
Cleveland Navel Academy
Saint Louis Mo05.1996
Skills
- Vital signs monitoring
- CPR certification
- Patient observation
- Blood glucose testing
Timeline
Patient Care Technician
Resolutions For People
02.2020 - 03.2025
Help Desk Analyst
Edward Jobes
02.2017 - 2020
Customer Service Representative
Cricket Cmmunications
06.2013 - 02.2017
Pharmacy Technician
College of Health Careers
Medical Billing And Coding
Vatterot College
High School Diploma -
Cleveland Navel Academy
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