Nicole Meier, MEd, LPC, NCC
Wentzville
Summary
Dedicated and passionate EAP Specialist seeking a Behavioral Health Case Manager role with over six years of experience in crisis intervention and patient advocacy, adept at enhancing access to mental health resources and improving patient outcomes. Demonstrates strong analytical thinking and problem-solving skills, effectively supporting clients through complex challenges with empathy and professionalism. Committed to advancing organizational goals through innovative solutions and collaborative efforts, utilizing skills in multitasking, adaptability, and communication.
Overview
6
6
years of professional experience
4
4
Certification
Work History
EAP Specialist
Optum, UnitedHealth Group
12.2022 - Current
- Supported clients in overcoming personal challenges with targeted psycho-educational interventions and therapeutic strategies.
- Provided crisis intervention services, effectively addressing urgent mental health concerns.
- Delivered high-quality EAP services, ensuring timely access to resources and relevant support systems.
- Empowered clients to make informed decisions about their mental health care through education on available treatment options and community resources.
- Assist with Critical Incident Response Team, Dedicated Wells Fargo team, and TEAP dedicated team as needed.
- Utilize UHG computer to accurately and thoroughly document member contact/case documentation accessing appropriate clinical case management system (s) within departmental time frame.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
Autism Care Advocate
Optum, UnitedHealth Group
04.2024 - 08.2024
- Dedicated member advocate.
- Provide education and resources to parents/caregivers specific to Applied Behavior Analysis treatment and/or their benefit plan.
- Provided empathetic support to patients during challenging times, fostering trust and strong rapport.
- Quote benefits and provide referrals as needed.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Researched issues and took appropriate action to resolve issues within turnaround time requirements and quality standards.
Client Access Specialist
Compass Health Network
12.2021 - 11.2022
- Interview clients or representatives in the community remotely to identify problems relating to needs of care and set up appropriate next steps of service.
- Referred clients to appropriate health care services and/ or resources.
- Complete enrollment for programs across the agency; based on diagnosis and immediate client needs.
- Complete treatment plans with persons served, according to program requirements.
- Provide emergency services for crisis call/ walk-ins per crisis protocol.
- Maintain client records, following agency and state regulations including knowledge of utilization management criteria.
- Provided exceptional customer service while managing high call volumes, addressing inquiries quickly while maintaining professionalism at all times.
Substance Abuse Therapist
SSM- St. Joseph's Hospital
10.2021 - 12.2021
- Conducted thorough intake assessments to determine appropriateness of treatment options and develop individualized care plans.
- Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
- Established trusting relationships with clients, creating an open dialogue about their experiences and challenges related to substance abuse.
- Taught substance abuse classes to help clients understand consequences of drug and alcohol use.
- Monitored client progress to make necessary adjustments for client success.
- Relapse prevention planning.
- Completed required documentation for continued therapy coverage by insurance companies to meet deadlines.
Education
Masters in Education - Mental Health Counseling
University of Missouri - St. Louis
St. Louis, MO 05-2019
Skills
- Self motivation
- Interpersonal skills
- Adaptability and flexibility
- Expert problem solving
- Analytical thinking
- Call center experience
- De-escalation techniques
- Coaching and mentoring
- Multitasking Abilities
- Excellent communication skills, both verbal and written
Certification
- Licensed Professional Counselor. Missouri State Board. March 2020.
- National Board for Certified Counselors. 2020
- Level 1 Medical Aid. Missouri Department of Mental Health. 2022.
- Applied Suicide Intervention Skills Training (ASIST). SAMHSA. 2020.
Timeline
Autism Care Advocate
Optum, UnitedHealth Group
04.2024 - 08.2024
EAP Specialist
Optum, UnitedHealth Group
12.2022 - Current
Client Access Specialist
Compass Health Network
12.2021 - 11.2022
Substance Abuse Therapist
SSM- St. Joseph's Hospital
10.2021 - 12.2021
- Licensed Professional Counselor. Missouri State Board. March 2020.
- National Board for Certified Counselors. 2020
- Level 1 Medical Aid. Missouri Department of Mental Health. 2022.
- Applied Suicide Intervention Skills Training (ASIST). SAMHSA. 2020.
Masters in Education - Mental Health Counseling
University of Missouri - St. Louis
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