Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicole Lowery

Monett

Summary

Dynamic and detail-oriented professional with experience at CoxHealth Hospital, excelling in patient scheduling and data entry. Proven ability to enhance office efficiency through strong multitasking and organization skills. Committed to delivering exceptional service and fostering positive patient relationships, ensuring a compassionate and efficient healthcare experience.


Overview

14
14
years of professional experience

Work History

Medical-office-assistant

CoxHealth Hospital
06.2023 - Current
  • Assisted in patient scheduling and appointment confirmations to enhance office efficiency.
  • Managed patient records and ensured accuracy of information entry into electronic health systems.
  • Responded to patient inquiries and provided information regarding services offered and office procedures.
  • Facilitated communication between patients and healthcare providers to improve service delivery.
  • Maintained cleanliness and organization of the reception area, enhancing patient experience upon arrival.
  • Collaborated with team members to streamline administrative tasks and improve workflow efficiency.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.

Optician Technician

Visionhealth Eye Center
01.2012 - Current
  • Assisted in fitting and adjusting eyewear to ensure optimal comfort and vision correction.
  • Collaborated with optometrists to interpret prescriptions for accurate lens selection.
  • Maintained inventory of eyewear products and managed restocking processes efficiently.
  • Educated patients on proper eyewear care and maintenance, enhancing customer satisfaction.
  • Enhanced optical department efficiency by maintaining a clean, organized, and well-stocked inventory of frames and lenses.

Banking Associate

UMB Bank
10.2022 - 06.2023
  • Managed daily banking operations, ensuring compliance with policies and regulations.
  • Processed customer transactions accurately and efficiently, enhancing service delivery.
  • Assisted clients with account inquiries, resolving issues to maintain satisfaction.
  • Developed and maintained strong customer relationships, providing exceptional service and advice.
  • Balanced teller drawers and ATM cash.

Education

High School Diploma -

Jurupa Valley High School
Mira Loma, CA
06-1998

Skills

  • Multitasking and organization
  • Computer skills
  • Attention to detail
  • Medical reception
  • Data entry
  • Positive attitude
  • Appointment management
  • Phone and email etiquette

Timeline

Medical-office-assistant

CoxHealth Hospital
06.2023 - Current

Banking Associate

UMB Bank
10.2022 - 06.2023

Optician Technician

Visionhealth Eye Center
01.2012 - Current

High School Diploma -

Jurupa Valley High School

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Nicole Lowery