Nicole Landoskey
Bolivar
Summary
Dynamic customer service professional with a proven track record at Dollar Tree, excelling in cash handling and fostering customer loyalty. Recognized for enhancing guest experiences through effective communication and teamwork, while maintaining operational efficiency. Committed to delivering exceptional service and resolving issues promptly, ensuring satisfaction and repeat business.
Overview
18
18
years of professional experience
Work History
Cashier
Dollar Tree
05.2024 - 05.2025
- Processed transactions efficiently and accurately, ensuring customer satisfaction during peak hours.
- Managed cash register operations, maintaining balanced drawers at end of shifts.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Collaborated with team members to maintain store cleanliness and organization.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Server
Mellow Mushroom
05.2022 - 04.2024
- Provided excellent customer service, ensuring guest satisfaction and repeat business.
- Efficiently processed orders using point-of-sale systems, maintaining accuracy and speed during peak hours.
- Collaborated with kitchen staff to coordinate timely food delivery, enhancing overall dining experience.
- Assisted in training new servers on menu knowledge and service protocols, fostering team development.
- Maintained cleanliness and organization of dining areas, adhering to health and safety standards.
- Resolved customer complaints promptly, demonstrating strong problem-solving skills and adaptability.
- Upsold menu items effectively, contributing to increased sales and enhanced guest experiences.
- Participated in team meetings to discuss service improvements and implement feedback for better efficiency.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Sorter
Goodwill
03.2014 - 01.2015
- Sorted incoming shipments for accuracy and efficiency.
- Operated sorting machinery to streamline workflow processes.
- Maintained organized sorting areas to enhance operational productivity.
- Collaborated with team members to optimize sorting procedures.
Assistant Manager
Kids Gap
07.2011 - 2015
- Coordinated daily operations to enhance workflow efficiency and improve team productivity.
- Developed training materials to onboard new staff, ensuring consistent adherence to company policies.
- Streamlined communication between departments, fostering collaboration and reducing response times.
- Assisted in inventory management processes, optimizing stock levels and minimizing discrepancies.
- Analyzed customer feedback to identify areas for service improvement and implement necessary changes.
- Led weekly team meetings to discuss objectives, track progress, and address challenges collaboratively.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
Server
Friendlys Ice Cream
09.2007 - 2010
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
Education
High School Diploma - Mathematics
North Myrtle Beach High School
North Myrtle Beach, SC06.2010
Skills
Customer service
Accomplishments
I received a 5 star review for mellow mushroom from one of my tables. I am a hard worker
Timeline
Cashier
Dollar Tree
05.2024 - 05.2025
Server
Mellow Mushroom
05.2022 - 04.2024
Sorter
Goodwill
03.2014 - 01.2015
Assistant Manager
Kids Gap
07.2011 - 2015
Server
Friendlys Ice Cream
09.2007 - 2010
High School Diploma - Mathematics
North Myrtle Beach High School