Nicole Kirkendoll
Wright City
Summary
Diligent Sales & Operations with background in providing exceptional support and resolving technical issues. Demonstrated ability to streamline processes, enhancing user satisfaction and operational efficiency. Proven skills in troubleshooting and customer service, ensuring seamless user experiences.
Overview
10
10
years of professional experience
Work History
HR Administrator
Crown Staffing
Warrenton, MO
01.2026 - 05.2026
- Assisted in managing employee onboarding processes, ensuring compliance with company policies.
- Coordinated scheduling and communication for recruitment activities, enhancing candidate engagement.
- Maintained employee records in HR information system, ensuring data accuracy and confidentiality.
- Supported payroll processing by verifying timekeeping records and resolving discrepancies.
- Responded to employee inquiries regarding HR policies, providing timely and accurate information.
- Assisted in organizing training sessions and workshops, promoting employee development initiatives.
- Updated HR database with new employee information, changes in benefits, and other details.
- Ensured accurate record-keeping by conducting regular audits of personnel files and HR databases.
Care Support Specialist
Veterans Care Coordination
Lake Saint Louis, MO
07.2017 - 09.2025
- Coordinated communication between clients and service providers to ensure timely assistance.
- Developed and maintained comprehensive resource guides for veteran services and programs.
- Streamlined processes for handling client inquiries, improving response times and satisfaction levels.
- Mentored junior staff on best practices in client support and service coordination.
- Analyzed feedback from veterans to drive improvements in service delivery and operational efficiency.
- Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Optimized internal workflows to expedite incident escalations, leading to faster problem-solving efforts from specialized teams.
- Tracked and documented customer interactions in customer relationship management system to maintain accurate records.
- Managed high-priority tickets with professionalism, ensuring timely resolutions while maintaining excellent rapport with clients.
- Enhanced user experience by providing comprehensive troubleshooting guidance for various software and hardware systems.
- Collaborated with cross-functional teams to develop and implement effective support strategies.
- Trained new team members on support protocols and tools, enhancing team efficiency and service quality.
- Played key role in achieving industry-leading customer service ratings by consistently delivering beyond expectations.
Maintenance Coordinator
USREVI Rentals
O'Fallon, MO
07.2016 - 07.2017
- Coordinated maintenance schedules to ensure timely completion of service requests.
- Managed vendor relationships to optimize procurement and service delivery processes.
- Implemented preventive maintenance programs, enhancing equipment reliability and lifespan.
- Streamlined communication between maintenance teams and property management for improved operational efficiency.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Managed vendor relationships for timely delivery of parts and services, ensuring smooth operations within the facility.
- Coordinated emergency response efforts during unexpected breakdowns, mitigating risks to personnel safety and production timelines.
Education
Esthetician Instructor - Esthetician
Central Carolina Community College
Sanford, NCSkills
- Customer relationship management
- Ticket management
- Security protocols
- Recordkeeping skills
- Training and coaching
- Relationship building
- Data entry
- Attention to detail
- Time management
- Problem-solving skills
Timeline
HR Administrator
Crown Staffing
01.2026 - 05.2026
Care Support Specialist
Veterans Care Coordination
07.2017 - 09.2025
Maintenance Coordinator
USREVI Rentals
07.2016 - 07.2017
Esthetician Instructor - Esthetician
Central Carolina Community College