Nicole Kahealani Pung
Grain Valley,MO
Summary
I have over 10 years of essential experience working in retail and customer service. My skills not only are valued with face to face interactions but expand towards the back office duties as well. I am well organized and always complete task in a fast effective matter. I always do my best to deliver quality products and service. I love working with people and I have an outstanding personality that strives to do the best in everything I do.
Overview
10
10
years of professional experience
Work History
Customer Service Coordinator/ Assistant Manager
Colonial Gardens/ Colonial Farm
Blue Springs, MO
08.2023 - Current
- Coordinated customer inquiries and resolved issues to enhance overall satisfaction.
- Oversaw cash management processes to maintain accuracy and efficiency in transactions. Directed cash handling procedures to minimize errors and enhance financial integrity. Managed cash flow operations, contributing to the overall financial health of the organization.
- Schedule building for several departments.
- Coordinating and setting up delivery, installs, and pick up.
- Trained new staff on customer service protocols and best practices for optimal performance.
Assistant Manager
Walgreens
Lee Summit, MO
07.2022 - 09.2023
- Led daily operations to enhance customer service and store efficiency.
- Developed staff training programs to improve team performance and product knowledge.
- Implemented inventory management processes to reduce stock discrepancies.
- Analyzed sales data to identify trends and inform merchandising strategies.
- Managed scheduling and staffing to ensure optimal coverage during peak hours.
Shift Lead/ Inventory Specialist
Walgreens
Clinton, MO
07.2019 - 06.2022
- Executed management duties to foster a collaborative work environment and drive project success.
- Supported customer service initiatives and resolved escalated issues to enhance client satisfaction.
- Oversaw opening and closing procedures, ensuring accurate cash handling and security protocols.
- Assist management with reset (changing displays and store layouts)
- Able to work in the pharmacy as a technician, CPR certified, and certified immunizer.
Retail Sales Representative
AT&T
09.2018 - 06.2019
- Provide customers with excellent customer service experience
- Able to listen to customers needs and provide them with a sales solution to fit their needs
- Quick and adaptable to any work situation
Sales Support Representative
AT&T
07.2016 - 09.2018
- In charge of back office duties including but not limited to
- Cash handling
- Inventory and merchandizing for the store
- Paperwork
- Ordering supplies
- Provide sales support for sales representatives in delivering sales
Education
Master in Science - Criminal Justice
University of Central Missouri
12.2015
Bachelor of Science - Criminal Justice
Chaminade University of Honolulu
12.2012
Skills
- Account management
- Documentation skills
- Complaint handling
- Customer focus
- Documentation
- Microsoft outlook, word, and Excel
Timeline
Customer Service Coordinator/ Assistant Manager
Colonial Gardens/ Colonial Farm
08.2023 - Current
Assistant Manager
Walgreens
07.2022 - 09.2023
Shift Lead/ Inventory Specialist
Walgreens
07.2019 - 06.2022
Retail Sales Representative
AT&T
09.2018 - 06.2019
Sales Support Representative
AT&T
07.2016 - 09.2018
Master in Science - Criminal Justice
University of Central Missouri
Bachelor of Science - Criminal Justice
Chaminade University of Honolulu