Nicole Hedgpeth
Springfield
Summary
Innovative, Creative Assistant and detail-oriented, known for high productivity and efficient task completion. Possess specialized skills in graphic design, content creation, and digital media management. Excel in communication, teamwork, and adaptability, ensuring smooth collaboration and project success.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Personal banker
Southern Bank
Springfield
11.2025 - Current
- Opened new CDS and checking accounts, enhancing customer satisfaction and retention.
- Assisted customers with account openings and transactions at Southern Bank.
- Resolved customer inquiries and issues promptly and effectively.
- Resolved customer complaints about online banking services, improving user experience and trust.
- Maintained accurate records of customer interactions and transactions, ensuring compliance and operational efficiency.
- Monitored compliance with banking regulations and internal policies and procedures.
Day Shift Manager
Culvers
Ozark
07.2025 - 11.2025
- Supervised daily operations to ensure efficient customer service during busy shifts.
- Supervised and led employees, fostering a productive environment and maintaining high customer service standards.
- Resolved customer complaints with prompt and effective solutions, enhancing customer satisfaction.
- Conducted regular staff meetings to communicate updates and reinforce team goals.
- Monitored inventory levels and placed orders to ensure consistent stock availability.
- Analyzed data from various sources such as sales reports or surveys to identify trends or potential issues.
- Assisted with the hiring process by conducting interviews, evaluating candidates, and making recommendations for hire.
Shift Leader/Cashier
Subway
Rogersville
08.2022 - 10.2023
- Supervised daily operations and ensured compliance with health and safety standards.
- Trained new team members on food preparation and customer service protocols.
- Counted and balanced registers to ensure accurate cash management.
- Reviewed orders for accuracy and adherence to standards.
- Developed leadership skills and improved team communication.
- Multitasked effectively while fostering a supportive work environment among coworkers.
Education
Digital Design and Typography -
Coursera
Remote02-2026
Highschool - Upper secondary education
Logan Rogersville
Rogersville, MO05-2025
Skills
- Web design
- Banking
- POS
- Administrative experience
- Visual communication design
- Graphic design
- Food & beverage industry
- Conflict management
- Facilities management
- Writing skills
- Photo editing
- Financial transaction processing
- Cash handling
- Crew management
- Basic math
- Communication skills
- Dependability
- Clerical experience
- Office management
- Cashiering
- Retail math
- Computer operation
- Marketing strategy development
- Customer support
- Receiving shipments
- Team development
- Delegation
- Flexible scheduling
- Adobe InDesign
- Sales
- Customer service
- Office experience
- Adobe
- Computer skills
- Multitasking
- Counting cash
- Schedule management
- Attention to detail
- Photoshop
- Phone etiquette
- Food service management
- Operations management
- Leadership
Certification
- Driver's License
- Fundamentals of Graphic Design
Timeline
Personal banker
Southern Bank
11.2025 - Current
Day Shift Manager
Culvers
07.2025 - 11.2025
Shift Leader/Cashier
Subway
08.2022 - 10.2023
Digital Design and Typography -
Coursera
Highschool - Upper secondary education
Logan Rogersville