Nicole Gardner
Kansas City
Summary
Dynamic Client Service Representative with proven expertise at Quest Diagnostics in enhancing customer satisfaction through effective complaint handling and active listening. Skilled in database management and client relations, I successfully streamlined operations, boosting productivity and ensuring accurate record-keeping. Committed to delivering exceptional support and resolving service issues efficiently.
Overview
6
6
years of professional experience
Work History
Client Service Representative II
Quest Diagnostics
09.2021 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Coordinated with operations staff to resolve service problems and boost client satisfaction.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
Cashier
Hen House Market
01.2020 - 09.2021
- Helped customers complete purchases, locate items, and join reward programs.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
Workflow Operations Associate
Waddell & Reed
05.2019 - 12.2020
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Managed data and correspondence to secure information across complex landscapes of organizational departments.
- Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.
Education
Bachelor of Science - Communications
Missouri Western State University
Saint Joseph, MO12-2017
Skills
- Database management
- Client support
- Call center experience
- Complaint handling
- Client relations
- Customer support
- System documentation
- Escalation management
Timeline
Client Service Representative II
Quest Diagnostics
09.2021 - Current
Cashier
Hen House Market
01.2020 - 09.2021
Workflow Operations Associate
Waddell & Reed
05.2019 - 12.2020
Bachelor of Science - Communications
Missouri Western State University
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