Nicole Archer
Oakville
Summary
Enthusiastic assistant manager offers several years of experience in leadership roles. Excellent team leader and problem solver with resourceful and flexible approach to team management. Knowledgeable about operations and best practices to maintain effective operational output.
Overview
6
6
years of professional experience
2015
2015
years of post-secondary education
1
1
Certification
Work History
Assistant General Manager
Panera Bread
Arnold
12.2022 - Current
- Assisted the General Manager in weekly, monthly, quarterly, and yearly inventory counting.
- Assisted the General Manager in sales forecasting and evaluating sales growth and decline.
- Independently coordinated staff schedules to ensure proper staffing daily as well as completing manager schedules monthly to ensure manager meetings, team lead meetings, and retail team member meetings were happening efficiently and did not exceed labor barriers.
- Trained new employees on company policies and customer service standards hiring two new employees weekly and ensuring they received the most quality training within the labor guidelines.
- Assisted the General Manager in completing quarterly “heart checks” on employees and assessing if employees were eligible for a raise.
- Assisted the General Manager in providing solid feedback to associates and coming up with a plan to receive a raise the next quarter if they did not receive one previously.
Team Manager
Panera Bread
Arnold
01.2020 - 12.2022
- Oversaw up to 15 employees on shift and made sure they received breaks, lunch discounts, and upheld the company standard on cleanliness and hospitality.
- Completed daily and weekly health and Ecosure walks with integrity.
- Oversaw all things food including ordering truck, produce items, and completing weekly inventory counts.
- Assisted the Assistant General Manager in completing assessments on current employees and helped train retail team members into team lead and team lead MIC.
Delivery Driver
Pizza Hut
St Louis
12.2019 - 06.2020
- Delivered pizzas to customers promptly and accurately.
- Managed cash transactions and processed payments efficiently.
- Maintained vehicle cleanliness and performed routine maintenance checks.
- Followed safety protocols and adhered to traffic regulations consistently.
- Assisted in training new delivery drivers on best practices.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Transported and safely delivered items to prevent damage or loss.
- Navigated routes with relevant map programs and GPS systems.
Seasonal Customer Service Representative
Bath & Body Works
St Louis
12.2019 - 03.2020
- Assisted customers in finding the correct scent to match their needs personally
- Kept a clean and stocked back of house overflow room and assisted in keeping the front counters stocked and organized.
- Organized and cleaned all shelves during closing time to ensure a clean and bright display case for the next shift
Retail Team Member
Panera Bread
St Louis
12.2019 - 01.2020
- Assisted customers with menu selections and dietary inquiries as well as assisting with any allergy concerns.
- Maintained cleanliness and organization of dining and service areas.
- Prepared and assembled food orders according to company standards.
- Operated point-of-sale system for efficient transaction processing.
- Trained new team members on procedures and customer service standards.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
Education
John F Kennedy Catholic High School
St Louis, MissouriSkills
- Inventory management
- Sales forecasting
- Staff scheduling
- Employee training
- Performance assessment
- Team leadership
- Labor cost control
- Problem solving
- Effective communication
- Time management
- Conflict resolution
- Strategic planning
- Operations oversight
- Vendor relationship management
- Food safety and sanitation
- Budgeting and cost control
- Financial reporting
- Inventory control
- Financial leadership
- Menu development
- Employee relations
- Training and development background
- Staff management
- Training and development skill
- Team leadership expertise
- Budget control
- Operations management
- Team leadership strength
- Employee scheduling
- Staff development
- Teamwork
- Organizational skills
- Budget development
- Professional demeanor
- Risk management
- Financial administration
- Hiring and onboarding
- Staff hiring
- Decision-making
- Team collaboration
- Employee reviews
- Employee development
Certification
- Servsafe Certified- Expiration 1/29/2031
Timeline
Assistant General Manager
Panera Bread
12.2022 - Current
Team Manager
Panera Bread
01.2020 - 12.2022
Delivery Driver
Pizza Hut
12.2019 - 06.2020
Seasonal Customer Service Representative
Bath & Body Works
12.2019 - 03.2020
Retail Team Member
Panera Bread
12.2019 - 01.2020
John F Kennedy Catholic High School