Nicolas Berry
Maryland Heights
Summary
Resourceful individual willing to provide the attention and positivity employees need to ensure branch growth.
Overview
6
6
years of professional experience
Work History
Relationship Manager
Team Select Home Care
Creve Coeur
08.2025 - Current
- Managed relationships among patients, families, caregivers, and internal teams to deliver consistent, high-quality in-home care.
- Acted as primary contact for issue resolution, care coordination, and service continuity, providing seamless support for clients.
- Oversee onboarding and ongoing support of field staff, ensuring compliance with company policies and care standards.
- Coordinate staffing, scheduling, and coverage for assigned caseloads while adapting to real-time care needs.
- Maintain accurate documentation while adhering to HIPAA and regulatory requirements in a remote environment.
Customer Success Specialist
Boat Planet
08.2024 - 08.2025
- Provided customer support for online marine marketplace, assisting with orders, account inquiries, and resolving issues to enhance user experience.
- Communicated across digital channels, achieving high customer satisfaction and retention rates.
- Coordinated with internal teams and vendors to resolve escalated issues.
- Documented interactions and outcomes, ensuring accuracy and facilitating effective follow-through on customer requests.
Marine Electrician
Southport Yachts
Gardiner
04.2022 - 01.2024
- Installed and tested electrical systems on luxury yachts, including power distribution and control systems.
- Diagnosed and resolved electrical issues by interpreting schematics and wiring diagrams.
- Monitored and enforced compliance with marine safety and quality standards to ensure operational integrity.
Blaster
General Dynamics Bath Iron Works
Bath
01.2021 - 03.2022
- Executed steel grit blasting on ship hulls and structural components, ensuring optimal surface preparation for coating.
- Managed industrial equipment operation, adhering to stringent safety and quality standards to maintain operational integrity.
- Operated blasting equipment for surface preparation on naval vessels.
- Ensured compliance with safety regulations during blasting operations.
- Conducted routine maintenance on blasting tools and equipment.
Business Account Manager / Content Writer
Kush Media Company
Waterville
01.2020 - 01.2021
- Managed client accounts and conducted sales outreach to secure service agreements.
- Produced digital content including blogs and website copy to support client marketing goals.
- Assisted in developing social media campaigns and conducting market research to enhance client visibility.
Education
High School -
Cony High School
Augusta, METimeline
Relationship Manager
Team Select Home Care
08.2025 - Current
Customer Success Specialist
Boat Planet
08.2024 - 08.2025
Marine Electrician
Southport Yachts
04.2022 - 01.2024
Blaster
General Dynamics Bath Iron Works
01.2021 - 03.2022
Business Account Manager / Content Writer
Kush Media Company
01.2020 - 01.2021
High School -
Cony High School