Domenico (Nico) Mortelli
Kansas City
Summary
MIS student with a strong interest in applying technology to improve business processes and decision-making. Experienced in introductory programming, user experience concepts, and real-world operational improvements. Seeking an internship to further develop technical and analytical skills in a business technology environment.
Overview
4
4
years of professional experience
Work History
Server
Anthony's Italian Restaurant
Kansas City
01.2022 - Current
- Delivered prompt, professional service in a high-volume environment to enhance customer dining experiences.
- Managed customer inquiries and resolved issues efficiently to maintain customer satisfaction.
- Identified gaps in the company’s online presence and reservation workflow.
- Proposed website modernization and online reservation capabilities to management.
- Supported system updates that improved customer accessibility, and increased online engagement.
Education
Bachelor of Science - Management Information Systems
Park University
Kansas City, Missouri, MO05-2027
Skills
Technical:
Introductory Python programming
User experience design fundamentals
Systems & Business:
Management Information Systems concepts
Business process analysis
Technology-based problem solving
Tools:
Microsoft 365 (Word, PowerPoint)
VS Code
Timeline
Server
Anthony's Italian Restaurant
01.2022 - Current
Bachelor of Science - Management Information Systems
Park University