Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Nickie Larson

Springfield,MO

Summary

Dynamic operational leader with over 27 years of experience in Express Brokerage operations, engineering, and global clearance. Renowned for merging extensive operational expertise with innovative strategies, successfully implementing automation and AI-driven modernization initiatives while cultivating high-performance, customer-centric teams. Proficient in spearheading transformational efforts, scaling mode-neutral operations, and collaborating across enterprise functions to propel innovation and achieve sustainable growth. Committed to driving excellence and enhancing operational efficiency in fast-paced environments.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Managing Director, U.S. Brokerage

FedEx Logistics
U.S., Multi-Location
03.2021 - Current
  • Led U.S. Brokerage under hybrid reporting to FedEx Logistics and Global Trade Services, ensuring compliance and operational excellence while advancing modernization.
  • Delivered Purification & Optimization initiatives to create functional purity, mode-neutral entry processing, and scalable platforms.
  • Directed automation projects (SIAUTO, IDD-Max) and AI-assisted workflows — reducing manual intervention, improving accuracy, and increasing throughput.
  • Partnered with enterprise teams to expand market share, establish profitable operations, and enhance customer solutions.
  • Managed budgets, cost targets, and resource planning for balanced service and efficiency.

Senior Manager, U.S. Brokerage (Various Roles)

FedEx Logistics
U.S., Multi-Location
08.2006 - 01.2021
  • Led gateway launches and operational redesigns, including Honolulu International, first white-tail clearance gateway in support of Tri-Color.
  • Transformed global clearance operations through the U.S. rollout of iCage and Case EBS, replacing legacy systems to achieve 100% regulatory compliance and launching preventative case management to proactively resolve settlement issues, automate tracking, and provide a unified global worklist.
  • Spearheaded the One Brokerage transformation framework (Purification, Collaboration, Exploration, Optimization) to align enterprise priorities and enable scalable entry processing.
  • Developed training programs and operational playbooks for licensed brokers, improving clearance accuracy and reducing cycle times.
  • Integrated standardized processes across gateways for consistency and compliance.

Education

MBA - Mini MBA Certification, Six Sigma

Missouri State University
Springfield, MO

Skills

  • Licensed US Customs Broker — License #21486
  • Expert in conventional and express brokerage
  • Automation & AI Integration (SIAUTO, IDD-Max pilots)
  • Process purification and optimization
  • Change Management, DRIVE Leadership
  • Enhancing customer satisfaction, delivering superior service
  • KPI design, performance measurement, and data-driven decisions
  • Enterprise Collaboration incl Commercial/Marketing, Data & Technology, HR, Legal & Regulatory
  • Organic business modeling & operational continuity planning
  • Budgeting, cost discipline, resource optimization

Accomplishments

  • Three-time FedEx 5-Star recipient & five-time Key Contributor
  • Designed and launched the HNL remote/organic gateway model (June 29, 2019), delivering strong clearance performance and operational continuity with cross-pillar support.
  • Created and implemented the immediate pivot to a fully remote operational environment for all FedEx Logistics Brokerage teams in response to the COVID-19 pandemic, ensuring uninterrupted service delivery and maintaining compliance standards.
  • Implemented SIAUTO and IDD-Max pilots and early AI workflows that reduced manual rework and improved pre-clearance accuracy.
  • Recognized by officers and peers for collaborative leadership, ability to bridge operational detail with strategic modernization, and results orientation — strengthening cross-enterprise partnerships to support market share growth and driving down cost-to-serve.
  • Increased clearance accuracy to over 97% through automation and process redesign, reducing entry processing cycle times via AI-assisted workflows.

Certification

Licensed U.S. Customs Broker — License #21486 (Issued May 31, 2002)

Timeline

Managing Director, U.S. Brokerage

FedEx Logistics
03.2021 - Current

Senior Manager, U.S. Brokerage (Various Roles)

FedEx Logistics
08.2006 - 01.2021

MBA - Mini MBA Certification, Six Sigma

Missouri State University

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Nickie Larson