Nick Tiberghien
Springfield,MO
Summary
Results-driven cybersecurity professional with a Master’s degree in Cybersecurity and extensive experience in IT Managed Services. Skilled in risk management, compliance, and security operations, with a proven track record of improving processes and ensuring system security. Adept at providing technical support for financial institutions, managing security compliance (including PCI), and leading initiatives to address inefficiencies and enhance productivity. Known for strong interpersonal strengths and a positive, team-oriented approach, with a focus on building relationships and contributing to organizational success. Passionate about continuous learning and applying expertise in cybersecurity to drive results and foster collaboration.
Overview
4
4
years of professional experience
Work History
IT Managed Services Specialist
Federal Protection, INC
07.2023 - Current
- Act as the primary liaison for customers and field technicians, providing initial technical support and assistance.
- Proficient in remotely monitoring and managing financial institution's ATMs, video recording servers, and security cameras to ensure optimal performance and security.
- Assist customers in navigating troubelshooting procedures to address their concerns.
- Escalated noteworthy and recurrent issues to appropriate channels for resolution.
- Identified and addressed inefficiencies in team meetings; collaborated with management to develop a streamlined process focusing on objectives and actionable items, enhancing individual accountability and overall productivity.
- Conducted research and testing on hard drive encryption for ATMs, leading to the development of a successful add-on product that was offered for sale by the company.
- Worked with customers to ensure their ATMs are PCI compliant.
- Managed security and hardware alerts for our Managed Services team, handling unknown user accounts, installed/uninstalled application on endpoints, hard drive failures and replacements, and removable media alerts.
Realtor
Murney Associates, Realtors
08.2020 - 09.2024
- Ability to effectively communicate with clients, understanding their needs and preferences to deliver personalized service.
- Proficient in market analysis, accurately assessing property values and advising clients on pricing strategies.
- Supervised the work of contracted employees to ensure timely completion.
- Experience in handling challenging situations with professionalism and discretion, ensuring smooth transactions and client satisfaction.
- Proactive approach to client acquisition, cultivating leads and building a robust network of referrals.
- Skilled in managing transactions from start to finish, including coordinating inspections, appraisals, and closing procedures.
- Expertise in marketing properties through various channels such as online listings, social media, and networking events.
System Design Specialist
Thrasher Foundation Repair
02.2022 - 06.2022
- Conducted comprehensive in-home inspections to assess structural issues, providing tailored solutions for foundation repair, crawl space remediation, and basement flooding mitigation
- Delivered detailed consultations to homeowners, clearly explaining technical concepts and recommended repairs
- Executed onsite diagnostics and maintenance of existing systems, identifying potential problems and offering proactive solutions to enhance the longevity and safety of structures.
- Utilized a consultative sales approach to develop customized repair plans, balancing technical requirements with client preferences, ultimately fostering strong client relationships and repeat business.
- Collaborated with engineering and installation teams to ensure seamless execution of repair projects
Education
Master of Science - Cybersecurity
Missouri State University
Springfield, MO12.2024
Skills
- Client Communication and Relationship Building
- Problem Solving and Critical Thinking
- Process Improvement
- Compliance and Regulatory Knowledge
- Risk Management
- Incident Response and Security Operations
Timeline
IT Managed Services Specialist
Federal Protection, INC
07.2023 - Current
System Design Specialist
Thrasher Foundation Repair
02.2022 - 06.2022
Realtor
Murney Associates, Realtors
08.2020 - 09.2024
Master of Science - Cybersecurity
Missouri State University
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