Nick Ross
Independence
Summary
Success Coordinator Supervisor at VShred with expertise in team leadership and customer relationship management. Proven ability in performance monitoring and conflict resolution, resulting in high client satisfaction and retention rates. Implemented effective coaching strategies that improved trainer quality and enhanced client outcomes, promoting a culture of excellence.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Success Coordinator Supervisor
VShred
03.2023 - Current
- Supervise and mentor a team of 8 Coordinators focused on customer relations and trainer quality assurance
- Monitor trainer performance, client satisfaction metrics, and service quality standards
- Implement coaching strategies to improve retention, communication, and client outcomes
- Serve as point of escalation for customer concerns and resolution
Head Trainer
Anytime Fitness
06.2022 - 03.2023
- Managed a personal training roster of 20 active clients while overseeing training standards
- Onboarded, trained, and mentored new Certified Personal Trainers (CPTs)
- Developed and enforced programming standards to ensure consistent client results
- Supported membership engagement and personal training revenue growth
Assistant Fitness Manager
Genesis Health Clubs
05.2019 - 11.2019
- Oversaw daily fitness floor operations, ensuring safety, cleanliness, and professionalism
- Conducted fitness assessments and created individualized training programs
- Actively generated new personal training clients through member outreach and consultations
- Assisted with trainer scheduling, floor coverage, and member experience initiatives
Education
Bachelor of Science - Kinesiology
Western New Mexico University
Silver City, NM01.2023
High School Diploma -
William Chrisman High School
Independence, MO01.2017
Skills
- Team leadership and staff development
- Customer relationship management
- Performance monitoring and analysis
- Client satisfaction and retention
- Employee onboarding and training
- Service quality assurance
- Personal training program management
- Trainer onboarding and coaching
- Member engagement and sales support
- Scheduling and time management
- Conflict resolution and customer care
Certification
- NASM Certified Personal Trainer
- NASM Nutrition Coach
- NASM Behavior Change Specialist
- NASM Group Personal Training Specialist
Accomplishments
- Led and managed teams of up to 8 staff members
- Successfully maintained 20+ concurrent personal training clients
- Consistently recognized for professionalism, accountability, and work ethic
Timeline
Success Coordinator Supervisor
VShred
03.2023 - Current
Head Trainer
Anytime Fitness
06.2022 - 03.2023
Assistant Fitness Manager
Genesis Health Clubs
05.2019 - 11.2019
Bachelor of Science - Kinesiology
Western New Mexico University
High School Diploma -
William Chrisman High School