Nick James
Joplin,MO
Summary
Results-driven professional with 15 years of diverse experience in customer service, operations, and team leadership. Eager to take on a challenging Movie Theater Management role. Demonstrated track record of improving customer satisfaction, streamlining operations, and increasing revenue in dynamic settings. Skilled in training staff, managing inventory, and upholding stringent cleanliness and safety standards to ensure optimal performance.
Overview
4
4
years of professional experience
Work History
General Manager
Good Day Farm
07.2022 - 05.2025
- Managed all aspects of dispensary operations, including sales, inventory, staffing, compliance, and customer service for a fast paced and high-volume retail establishment.
- Developed and implemented strategic initiatives that increased sales from $15,000 a month to $500,000 and improved customer satisfaction by 25% from 60% to 85%.
- Recruited, hired, trained, and mentored a team of 20 employees, fostering a positive and productive work environment.
- Ensured strict adherence to all state and local cannabis regulations, passing 5 compliance audits with 100% accuracy.
- Oversaw inventory management, including ordering, receiving, tracking, and reconciliation, minimizing loss and ensuring product availability.
- Controlled costs and analyzed financial reports to maximize profitability.
- Resolved customer inquiries and complaints efficiently, maintaining a high level of customer retention.
- Developed and executed marketing and promotional strategies to attract new customers and retain existing ones.
- Maintained strong relationships with vendors and suppliers.
Budtender
Good Day Farm
04.2021 - 07.2022
- Assisted and educated customers on cannabis products, potentially leading to increased sales.
- Maintained the retail space, contributing to high customer satisfaction.
- Processed customer transactions efficiently and accurately.
- Collaborated on promotional campaigns that increased customer traffic.
- Improved customer satisfaction through personalized recommendations.
- Ensured compliance with regulations, including age verification and purchase limits.
- Educated customers on products, leading to repeat business.
- Managed high volume of cash with 98% accuracy rate.
Education
High School Diploma - undefined
Joplin High School
Joplin, Missouri05.2008
Skills
- Operations Management: Inventory Control, POS Systems, Supply Chain Management, Budget Management, Loss Prevention, Standard Operating Procedures (SOPs)
- Team Leadership: Staff Training & Development, Performance Management, Conflict Resolution, Team Building, Employee Relations
- Compliance & Regulations: State & Local Cannabis Laws, Metrc (or other seed-to-sale tracking), Auditing, Regulatory Reporting
- Sales & Marketing: Sales Strategy, Customer Service, Product Knowledge, Merchandising, Promotional Campaigns, CRM Software
- Business Acumen: Financial Analysis, P&L Management, Strategic Planning, Vendor Relations, Market Analysis
- Software: [List specific software used, eg, Metrc, LeafLogix, BioTrackTHC, Microsoft Office Suite, Google Workspace]
- Leadership
- Staff training/development
- Team player
- Budgeting and cost control
Awards
WeedMaps 2024 Best Local Dispensary, Won a grow facility tour for highest increase in ADS from November to December in 2024
Timeline
General Manager
Good Day Farm
07.2022 - 05.2025
Budtender
Good Day Farm
04.2021 - 07.2022
High School Diploma - undefined
Joplin High School
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