nichole Scott
SECOND PAIR OF HANDS
St Louis
1
Certification
18
years of professional experience
Experienced healthcare professional with 25 years in optimizing operational workflows and enhancing patient care. Founded an independent homecare and concierge service, integrating patient-focused solutions with entrepreneurial strategies. Aiming to apply cross-functional leadership and strategic planning expertise to drive value in the homecare industry.
Work History
MANAGING DIRECTOR AND AGENCY FOUNDER
1 Year 3 Months- Formed state-compliant LLC, drafted comprehensive corporate bylaws and secured federal EIN, EVV system and client intake process.
- Developed strict agency policies. training & procedures manuals aligned with the state department of health and Senior Services (HSS).
- Sourced professional liability, general liability and workers compensation insurance packages.
- Analyzed market trends to identify growth opportunities and inform strategic decision-making.
- Developed comprehensive business plans, outlining long-term goals and actionable steps toward success.
Nursing Staff Coordinator/CNA
18 Years- Managed 24/7 scheduling, inventory tracking resource distribution for a team of 100.
- Optimized workflow to reduce overtime cost and agency use by 100% over a 3 year period.
- Vetted, interviewed and trained personnel to ensure high-performance standards.
- Crisis management due to last minute call-offs, shift emergencies, schedule conflicts to guarantee zero patient care disruptions.
- Provided skilled, compassionate patient care and ADLs, clinical observation, vital signs, behavioral changes and documentation.
- Regulatory compliance to HIPAA, infection control and facility-specific safety standards.
- Led initiatives to improve staff retention through engagement strategies and professional development opportunities.
- Facilitated ongoing education opportunities for nurses by organizing workshops or training sessions relevant to their roles.
Education
High School Diploma
Bachelor of Science - Social Studies Education
Skills
Strategic planning
Operations management
Performance management
Quality assurance
Financial management
Staff management
Talent acquisition
Recruitment strategies
Policy enforcement
Certification
- Certified [Nurse Assistant], [Company Name] - [Timeframe]@[Timeframe]
Timeline
MANAGING DIRECTOR AND AGENCY FOUNDER
SECOND PAIR OF HANDS
04.2025 - CurrentRead More
Nursing Staff Coordinator/CNA
Bernard Care Center
06.2008 - 06.2026Read More
O'Fallon Techinal High School
High School Diploma
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Harris Stowe State University
Bachelor of Science from Social Studies Education
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