Nichole Ruiz
Saint Louis
Summary
Detail-oriented Medical Practice Manager with extensive experience in claims processing and patient management. Known for strong interpersonal communication and problem-solving skills, contributing to improved payment turnaround times and operational effectiveness.
Overview
22
22
years of professional experience
Work History
Medical Office Manager
Surgery Specialists of St. Louis
Saint Louis, MO
02.2014 - Current
- Streamlined patient scheduling processes to enhance clinic efficiency and reduce wait times.
- Developed and implemented staff training programs to improve operational workflows and service delivery.
- Managed financial operations, including budgeting, billing, and revenue cycle management for improved profitability.
- Mentored junior staff members, fostering a collaborative environment that encouraged professional growth and development.
- Ordered all office supplies and kept check on inventory levels.
- Oversaw daily operations of the medical practice such as staffing schedules, inventory management, office upkeep ensuring an organized work environment conducive to efficiency and patient satisfaction.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Managed human resources functions including recruitment, hiring, onboarding, payroll administration, benefits coordination, and employee relations counseling.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
Billing Manager
Metro St. Louis Surgery Center
Saint Louis, MO
11.2016 - Current
- Collaborated with healthcare providers to resolve billing discrepancies efficiently.
- Developed strong relationships with insurance companies through effective communication and negotiation skills, enhancing payment turnaround times.
- Collaborated with providers and staff to ensure accurate coding for billing purposes.
- Performed billing, collection, and reporting functions for surgery center.
- Established and checked coding procedures, monitored reports and updated internal files.
- Led billing team to enhance accuracy in insurance claims processing.
- Implemented efficient workflows, reducing claim rejection rates significantly.
Certified Clinical Hemodialysis Technician
Fresenius Medical Care NA
Festus, MO
03.2004 - 12.2010
- Operated dialysis machines to ensure patient safety and comfort during treatments.
- Monitored vital signs and assessed patient responses to dialysis procedures.
- Collaborated with healthcare team to develop personalized treatment plans for patients.
- Trained new technicians on equipment usage, safety protocols, and best practices.
- Minimized complications related to vascular access sites by performing proper cannulation techniques using both needles and catheters according to established protocols.
- Reduced the risk of infections by adhering to strict infection control protocols during all procedures.
Education
Registered Medical Assistant - Medical Assistant
Missouri College
MO04-2024
High School Diploma -
Affton High School
Affton, MO05-2021
Skills
- Strong work ethic
- Effective multitasking
- Medical practice operations
- Insurance eligibility and verification
- Team leadership
- Billing processes
- Medical procedures scheduling
- Organizational skills development
- Staff recruitment and training
- Professional telephone etiquette
- Conflict resolution
- Medical coding
Languages
Spanish
Native or Bilingual
Timeline
Billing Manager
Metro St. Louis Surgery Center
11.2016 - Current
Medical Office Manager
Surgery Specialists of St. Louis
02.2014 - Current
Certified Clinical Hemodialysis Technician
Fresenius Medical Care NA
03.2004 - 12.2010
Registered Medical Assistant - Medical Assistant
Missouri College
High School Diploma -
Affton High School