Nichole Ruiz
Saint Louis
Summary
Detail-oriented Medical Practice Manager with extensive experience in claims processing and patient management. Known for strong interpersonal communication and problem-solving skills, contributing to improved payment turnaround times and operational effectiveness.
Overview
22
22
years of professional experience
Work History
Medical Office Manager
Surgery Specialists of St. Louis
02.2014 - Current
- Streamlined patient scheduling processes to enhance clinic efficiency and reduce wait times.
- Developed and implemented staff training programs to improve operational workflows and service delivery.
- Managed financial operations, including budgeting, billing, and revenue cycle management for improved profitability.
- Mentored junior staff members, fostering a collaborative environment that encouraged professional growth and development.
- Ordered all office supplies and kept check on inventory levels.
- Oversaw daily operations of the medical practice such as staffing schedules, inventory management, office upkeep ensuring an organized work environment conducive to efficiency and patient satisfaction.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Managed human resources functions including recruitment, hiring, onboarding, payroll administration, benefits coordination, and employee relations counseling.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
Billing Manager
Metro St. Louis Surgery Center
11.2016 - Current
- Collaborated with healthcare providers to resolve billing discrepancies efficiently.
- Developed strong relationships with insurance companies through effective communication and negotiation skills, enhancing payment turnaround times.
- Collaborated with providers and staff to ensure accurate coding for billing purposes.
- Performed billing, collection, and reporting functions for surgery center.
- Established and checked coding procedures, monitored reports and updated internal files.
- Led billing team to enhance accuracy in insurance claims processing.
- Implemented efficient workflows, reducing claim rejection rates significantly.
Certified Clinical Hemodialysis Technician
Fresenius Medical Care NA
03.2004 - 12.2010
- Operated dialysis machines to ensure patient safety and comfort during treatments.
- Monitored vital signs and assessed patient responses to dialysis procedures.
- Collaborated with healthcare team to develop personalized treatment plans for patients.
- Trained new technicians on equipment usage, safety protocols, and best practices.
- Minimized complications related to vascular access sites by performing proper cannulation techniques using both needles and catheters according to established protocols.
- Reduced the risk of infections by adhering to strict infection control protocols during all procedures.
Education
Registered Medical Assistant - Medical Assistant
Missouri College
MO04-2024
High School Diploma -
Affton High School
Affton, MO05-2021
Skills
- Strong work ethic
- Effective multitasking
- Medical practice operations
- Insurance eligibility and verification
- Team leadership
- Billing processes
- Medical procedures scheduling
- Organizational skills development
- Staff recruitment and training
- Professional telephone etiquette
- Conflict resolution
- Medical coding
Languages
Spanish
Native or Bilingual
Timeline
Billing Manager
Metro St. Louis Surgery Center
11.2016 - Current
Medical Office Manager
Surgery Specialists of St. Louis
02.2014 - Current
Certified Clinical Hemodialysis Technician
Fresenius Medical Care NA
03.2004 - 12.2010
Registered Medical Assistant - Medical Assistant
Missouri College
High School Diploma -
Affton High School