NICHOLE GUYSICK
O'Fallon
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
11
11
years of professional experience
Work History
Banking Specialist III
First Bank
08.2024 - Current
- Assisted customers with opening and closing accounts.
- Resolved customer issues, addressing account problems and discrepancies.
- Promoted products and services using tailored customer recommendations.
- Monitored branch performance metrics, implementing corrective actions as needed.
- Investigated customer complaints thoroughly and resolved issues in timely manner.
- Cross-sold wide range of services and products to increase new business and expand existing customer relationships.
- Maintained friendly and professional customer interactions.
Graduate Coordinator
School of Engineering
07.2022 - 05.2024
- Primary contact for graduate program, resolving curriculum and faculty issues, ensuring smooth operations
- Developed and maintained course schedules, balancing faculty workload and class sizes effectively
- Reviewed engineering catalogs with Dean and Registrar, aiding in ABET accreditation progress
- Collaborated with faculty and administration to create new courses, enabling dual majors and new programs
Home Equity Loan Processor
Citibank
09.2021 - 07.2022
- Streamlined home equity loan documentation
- Conducted stringent quality checks to reduce errors
- Boosted departmental efficiency by providing operational support
- Maintained precise departmental data for informed decision-making
- Uphold client confidentiality and trust
Personal Banker
Commerce Bank
01.2020 - 08.2021
- Implemented personalized banking solutions, increasing client satisfaction
- Strengthened high-value client relationships, enhancing retention rates
- Identified cross-selling opportunities through team collaboration, boosting sales
- Utilized CRM software to track client interactions and identify opportunities for additional services.
Various Roles
Lowe's Home Centers
06.2015 - 01.2020
- Excelled in multifaceted roles, including Head Cashier and Flooring Sales Specialist, boosting operational efficiency
- Fostered enduring client relationships, achieving high satisfaction ratings consistently
- Guided customers on flooring choices, surpassing sales targets
- Streamlined inventory and project coordination, enhancing service delivery
- Initiated training programs, boosting staff competency and sales performance
Education
Master of Business Administration -
Alfred University
Alfred, Ny05.2024
B.A. - Business Administration
University of Missouri
Saint Louis, Mo12.2021
Skills
- Decision Making
- Presentation Skills
- Relationship Building
- Business Development
- Innovation
- Leadership
- Financial product analysis
Timeline
Banking Specialist III
First Bank
08.2024 - Current
Graduate Coordinator
School of Engineering
07.2022 - 05.2024
Home Equity Loan Processor
Citibank
09.2021 - 07.2022
Personal Banker
Commerce Bank
01.2020 - 08.2021
Various Roles
Lowe's Home Centers
06.2015 - 01.2020
B.A. - Business Administration
University of Missouri
Master of Business Administration -
Alfred University