Dedicated Customer Service Representative with proven skills in problem resolution, active listening, and relationship building. Committed to enhancing customer experiences and driving loyalty.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Waterway Carwash
Saint Louis, MO
04.2023 - Current
Resolved customer inquiries through effective communication and problem-solving techniques.
Processed transactions accurately, ensuring compliance with company policies and procedures.
Maintained cleanliness and organization of service areas to enhance customer experience.
Collaborated with team members to streamline operational workflows and improve service efficiency.
Trained new staff on customer service protocols and best practices for optimal performance.
Monitored inventory levels of supplies, facilitating timely replenishment to avoid disruptions.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Collaborated with team members to develop best practices for consistent customer service delivery.
Internship Student
Saint Louis Metropolitan Taxicab Commission
Fenton, MO
12.2025 - 02.2026
Assisted in processing driver applications and renewals, ensuring compliance with regulatory standards.
Supported data entry tasks in management software, contributing to accurate record-keeping.
Collaborated with team members to streamline communication between drivers and administrative staff.
Conducted research on industry regulations to inform operational practices and policy updates.
Sorted, organized, and maintained files.
Delivered high-quality work consistently, demonstrating strong work ethic and dedication to the internship program.
Demonstrated adaptability by quickly learning new concepts and techniques as required for different assignments within the program.