Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicholas Stritzel

Saint Louis

Summary

Dedicated Customer Service Representative with proven skills in problem resolution, active listening, and relationship building. Committed to enhancing customer experiences and driving loyalty.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Waterway Carwash
Saint Louis, MO
04.2023 - Current
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Processed transactions accurately, ensuring compliance with company policies and procedures.
  • Maintained cleanliness and organization of service areas to enhance customer experience.
  • Collaborated with team members to streamline operational workflows and improve service efficiency.
  • Trained new staff on customer service protocols and best practices for optimal performance.
  • Monitored inventory levels of supplies, facilitating timely replenishment to avoid disruptions.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Internship Student

Saint Louis Metropolitan Taxicab Commission
Fenton, MO
12.2025 - 02.2026
  • Assisted in processing driver applications and renewals, ensuring compliance with regulatory standards.
  • Supported data entry tasks in management software, contributing to accurate record-keeping.
  • Collaborated with team members to streamline communication between drivers and administrative staff.
  • Conducted research on industry regulations to inform operational practices and policy updates.
  • Sorted, organized, and maintained files.
  • Delivered high-quality work consistently, demonstrating strong work ethic and dedication to the internship program.
  • Demonstrated adaptability by quickly learning new concepts and techniques as required for different assignments within the program.

Education

High School Diploma -

Bishop DuBourg High School
Saint Louis, MO
05-2026

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Relationship building
  • Computer proficiency
  • Professional telephone demeanor

Timeline

Internship Student

Saint Louis Metropolitan Taxicab Commission
12.2025 - 02.2026

Customer Service Representative

Waterway Carwash
04.2023 - Current

High School Diploma -

Bishop DuBourg High School
Nicholas Stritzel