Nicholas R. Henkel
Lake St. Louis
Summary
Experienced Community Behavioral Health Liaison with expertise in client advocacy and resource coordination. Focused on training and professional development to enhance team effectiveness. Skilled in evidence-based practices and crisis intervention strategies that promote collaborative care for vulnerable populations.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Community Behavioral Health Liaison (CBHL)
Compass Health Network
Warrenton
05.2021 - Current
- Coordinated resources and services to enhance support for vulnerable populations in the community.
- Collaborated with healthcare providers to ensure comprehensive care delivery.
- Advocated for clients' rights and access to necessary services and resources.
- Collaborated with police on co-response initiatives to strengthen community safety and response efforts.
- Community behavioral health training provider (libraries, churches, schools)
- Trained interns and new staff on effective social work techniques to improve service delivery.
- Compiled and organized comprehensive resource lists to assist clients in accessing necessary services.
- Member on sheriff department peer support team (CISD/CISM)
Group/individual therapy/counseling
Compass Health
St. Charles
05.2021 - Current
- Delivered individual therapy sessions to effectively address specific mental health concerns and promote client well-being.
- Facilitated group therapy sessions to cultivate a supportive community environment and encourage peer interaction.
- Developed personalized treatment plans based on thorough client evaluations and objectives.
- Performed initial client assessments to identify presenting issues and formulate targeted treatment plans.
- Utilized evidence-based practices to enhance client progress and overall well-being.
- Collaborated with healthcare professionals to ensure comprehensive care for clients.
- Educated clients and families on effective coping strategies and self-care techniques.
- Maintained accurate client records to uphold confidentiality and compliance standards.
Medical Service Rep./Admin Support (Authorization Department)
Lumeris
Maryland Heights
01.2019 - 01.2020
- Approved or delegated authorizations and referrals to enhance workflow efficiency.
- Processed medical provider requests to ensure timely access to care.
- Coordinated cross-departmental efforts to ensure seamless service delivery.
- Conducted detailed notetaking to support accurate and compliant record-keeping.
- Utilized electronic health record systems to manage patient data.
- Performed data entry and tracking to maintain up-to-date records.
Sales Associate: Computing
Best Buy
South County
08.2016 - 01.2019
- Advised diverse clientele on tailored product and service solutions to enhance satisfaction.
- Recommended personalized solutions to fulfill individual and group needs.
- Built rapport with clients, fostering trust and cultivating long-term relationships.
- Conducted swift intakes and assessments to identify immediate needs, ensuring timely support.
Casework and management
American Red Cross-St. Louis
Creve Coeur
01.2018 - 10.2018
- Achieved highest rating as practicum student through exceptional performance and commitment.
- Coordinated event logistics, leading to successful execution and high participant satisfaction.
- Collaborated on three committees to drive initiatives and enhance organizational effectiveness.
- Created and edited documents, ensuring accuracy and clarity in all communications.
- Provided referrals and resources to support team members and stakeholders.
- Facilitated training sessions, enhancing skills and knowledge of participants.
Zone Manager
McDonalds
St. Clair
11.2011 - 08.2016
- Managed team operations to ensure alignment with organizational goals
- Facilitated employee development through targeted training programs
- Executed conflict resolution strategies to maintain team cohesion
- Adapted to rapid changes
Education
Bachelor of Social Work - Minor in Psychology
University of Missouri-St. Louis
St Louis, MO01-2018
Associate of Arts and Science -
East Central Community College
Union, MO01-2016
Master of Social Work - Mental Health, Research
Washington University in St. Louis
St Louis, MOSkills
- Client advocacy
- Crisis intervention strategies
- Evidence-based practices
- Program development
- Community engagement
- Statistics and research methods
- Resource coordination
- Multidisciplinary collaboration
- Proficient in EHRs and Microsoft Office
- Computer software proficiency
- Leadership and teamwork
- Peer collaboration
- Professional communication
- Cultural competence
- Relationship building and active listening
- Home visits and verbal communication
Certification
- Critical Incident Stress Management (CISM)
- POST Certified Trainer
- Applied Suicide Intervention Skills Training (ASIST)
- 40-Hour Crisis Intervention Team (CIT)
- National Organization for Victim Advocacy (NOVA)
- MAADC II Certified-Expired
- Mental Health First Aid
- SBIRT
Community Service
- 4-H Clubs, 2010-2012
- Missouri Stream Team, 2010-2012
- 100 Neediest Fund Allocation, 01/17
- American Red Cross Volunteer, 08/18-10/18
- Volunteer NAMI St. Louis trainer
- Volunteer critical incident debrief facilitator
Timeline
Community Behavioral Health Liaison (CBHL)
Compass Health Network
05.2021 - Current
Group/individual therapy/counseling
Compass Health
05.2021 - Current
Medical Service Rep./Admin Support (Authorization Department)
Lumeris
01.2019 - 01.2020
Casework and management
American Red Cross-St. Louis
01.2018 - 10.2018
Sales Associate: Computing
Best Buy
08.2016 - 01.2019
Zone Manager
McDonalds
11.2011 - 08.2016
Bachelor of Social Work - Minor in Psychology
University of Missouri-St. Louis
Associate of Arts and Science -
East Central Community College
Master of Social Work - Mental Health, Research
Washington University in St. Louis