Nicholas Mounce
Saint James
Summary
Results-driven service and tire technician with proven expertise in tire installation, maintenance, and vehicle service support. Recognized for technical excellence, dependable delivery, and clear communication with customers. Strong focus on safety, efficiency, and exceeding customer satisfaction expectations.
Overview
6
6
years of professional experience
Work History
Package Delivery Driver
FedEx
Rolla
03.2024 - Current
- Delivered packages efficiently within designated routes and timeframes.
- Handled fragile and high-value items with care during transport to prevent damage.
- Performed routine vehicle inspections to maintain safety and compliance standards.
- Informed customers about delivery status and delays to enhance service experience.
- Loaded and unloaded packages safely, following weight and safety guidelines.
- Utilized handheld devices for tracking deliveries and obtaining customer signatures.
- Collaborated with team members to optimize delivery schedules and routes.
- Adhered to company policies for safe driving and customer service standards.
Service Technician
Walmart
Rolla
11.2022 - 02.2024
- Diagnosed and repaired equipment malfunctions in store operations.
- Conducted routine maintenance on store systems and tools to ensure optimal performance.
- Assisted customers with technical inquiries and service requests to improve satisfaction.
- Collaborated with team members to streamline service processes and enhance workflow.
- Maintained accurate records of repairs and maintenance activities.
- Trained new technicians on safety procedures and equipment usage.
- Monitored inventory levels of repair parts and supplies regularly.
- Diagnosed problems and determined solutions for various customer issues.
Bay Attendant
Blue Beacon
Cuba
03.2021 - 11.2022
- Maintained cleanliness of bays and equipment throughout daily operations.
- Supported customers with vehicle preparation and service needs, ensuring a smooth and efficient experience.
- Operated washing equipment to ensure thorough vehicle cleaning.
- Worked with team members to improve workflow processes, enhancing overall bay operations.
- Ensured compliance with safety and environmental regulations during tasks.
- Trained new staff on proper cleaning techniques and equipment usage.
- Delivered exceptional customer service, contributing to positive client experiences and satisfaction.
Tire Technician
Bosselman
Sullivan
03.2020 - 03.2021
- Removed and replaced tires using specialized tools and equipment.
- Balanced tires to ensure smooth vehicle operation and safety.
- Inspected tires for damage and wear before installation.
- Guided customers in tire selection to match vehicle specifications and enhance performance.
- Recorded tire services performed to ensure accurate and reliable service history.
- Ensured cleanliness and organization of work area and tools to promote safety and efficiency.
- Followed safety protocols during all tire service operations.
Education
High School Diploma -
Missouri Connections Academy
Columbia, MO05-2021
Skills
- Package handling
- Route optimization
- Logistics coordination
- Safety compliance
- Vehicle maintenance
- Equipment operation
- Customer service
Timeline
Package Delivery Driver
FedEx
03.2024 - Current
Service Technician
Walmart
11.2022 - 02.2024
Bay Attendant
Blue Beacon
03.2021 - 11.2022
Tire Technician
Bosselman
03.2020 - 03.2021
High School Diploma -
Missouri Connections Academy