Nicholas Massey
St Louis
Summary
Results-oriented store manager with over 10 years of experience in driving operational efficiency and team performance. Expertise in customer relations, inventory management, and strategic planning aimed at achieving sales growth and improving service standards.
Overview
17
17
years of professional experience
Work History
Store Manager
Dobbs Tire and Auto
08.2023 - 03.2026
- Managed daily store operations, ensuring optimal product availability and customer satisfaction.
- Supervised and trained team members to enhance service quality and operational efficiency.
- Implemented inventory management procedures to reduce stock discrepancies and improve turnover rates.
- Analyzed sales data to identify trends, driving targeted promotions and marketing strategies.
Store Manager
Firestone Complete Auto
01.2021 - 07.2023
- Developed team schedules, optimizing labor costs while maintaining high service standards.
- Conducted regular staff performance evaluations, providing constructive feedback for continuous improvement.
- Ensured compliance with safety regulations and company policies, fostering a safe work environment.
- Collaborated with upper management on strategic initiatives, contributing to long-term business growth plans.
Store Manager
Car X Complete Auto
11.2018 - 01.2021
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Store Manager
Tire Choice Complete Auto
05.2009 - 11.2018
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
Education
High School Diploma -
Affton Senior High
Affton, MO05-2000
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
Timeline
Store Manager
Dobbs Tire and Auto
08.2023 - 03.2026
Store Manager
Firestone Complete Auto
01.2021 - 07.2023
Store Manager
Car X Complete Auto
11.2018 - 01.2021
Store Manager
Tire Choice Complete Auto
05.2009 - 11.2018
High School Diploma -
Affton Senior High