Nicholas Hoffman
Stover
Summary
Versatile and dependable, demonstrated exceptional critical thinking and teamwork at Morgan County Sheriff's Office. Excelled in high-pressure environments, enhancing emergency response efficiency and customer satisfaction. Skilled in computer-aided dispatch and active listening, adept at information documentation and multitasking. Achieved significant improvements in team collaboration and crisis management.
Overview
3
3
years of professional experience
Work History
911 Dispatcher
Morgan County Sheriff's Office
04.2022 - 01.2025
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
- Read system maps and caller information, and documented details in system.
- Collaborated with fellow dispatchers to maintain a cohesive team environment, fostering seamless communication during emergencies.
Grocery Stocker
Walmart
10.2021 - 04.2022
- Enhanced customer satisfaction by providing prompt assistance with locating items and answering inquiries.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Improved store organization by efficiently stocking shelves and maintaining clean, clutter-free aisles.
Customer Service Cashier
Mcdonalds, PDI FOODS
08.2021 - 10.2021
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Education
High School Diploma -
MCR1
Stover, MO05-2022
Skills
- Works Well Under Pressure
- Active listening
- Critical thinking
- Computer skills
- Teamwork and collaboration
- Typing speed
- Stress tolerance
- Problem-solving
- Data entry proficiency
- Memory retention
- Information gathering
- Information intake
- Information documentation
- Dependable and responsible
- Multitasking and prioritization
- Good judgment
- Team leadership
Timeline
911 Dispatcher
Morgan County Sheriff's Office
04.2022 - 01.2025
Grocery Stocker
Walmart
10.2021 - 04.2022
Customer Service Cashier
Mcdonalds, PDI FOODS
08.2021 - 10.2021
High School Diploma -
MCR1
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