Nicholas Goodson

Resourceful IT Field Technician known for high productivity and efficient task completion. Possess specialized skills in hardware installation, diagnostics, and a degree of troubleshooting skills.

Detail-oriented environmental services worker skilled at providing professional cleaning services to clients, maintaining equipment and implementing new cleaning procedures. Dedicated to working hard for the best results.

• Distance running. I enjoy running anywhere from four to fifteen miles in a session. It helps maintain my health and manage stress.
• I love creative writing. I love writing short stories primarily fiction.

• I graduated high school in the top 10 of my class.
• I was the vice president of the gainesville, mo chapter of the National Honors society.
• I received several awards for my leadership skills and my work ethic in both highschool track and cross country.
• I was on the chancellor's list the 2024 fall semester of college at MSU West Plains for my academic success.

• I have several certifications for Lenovo and Dell, many of which are customer service related. These include:

1) Lenovo Customer Service for Technicians (RWSW228)
2) Handling Difficult Customers (CPSW319)
3) Customer Experience in Lenovo Field Service (RWSW105r2)
4) Lenovo Service (RWSW229)
5) Lenovo Resources (RWSW232)
6) Service Technician Best Practices (RWSV210r2)
7) Lenovo Diagnostics (CSWi21Y)
8) System Board Service (RWSW206r2)
9) Operating System Recovery (RWSW207r2)
10) Warranty Service Authorization Exam: Onsite (RWST217) NA-Onsite

11) DSP Security and Privacy Foundations 2025
12)DSP Environment Health and Safety
13) Dell DSP Service Expectations, Navigation, and Tools
14) Customer Expectations for DSP Corrective Maintenance – Client and Enterprise

15) DSP Dell Client Foundations 2023 V4

16) DSP Dell Client Advanced 2024 V2