Summary
Overview
Work History
Education
Skills
Timeline
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Nicholas Ellis

Perryville

Summary

Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at Mary Jane Burgers and Brews. Proven ability to manage cash handling and engage guests effectively, resulting in increased satisfaction. Adept at menu memorization and maintaining high standards of service in fast-paced environments.

Overview

9
9
years of professional experience

Work History

Server/Bartender/Manager

Mary Jane Burgers and Brews
04.2021 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
  • Addressed guest concerns, complaints and questions, resulting in outstanding customer service ratings.
  • Excelled in every store position and regularly backed up front-line staff.

Bartender

Jstreet East
04.2023 - 11.2023
  • Served high guest volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Increased guest satisfaction by providing excellent service and crafting high-quality cocktails.

Resident Care Aide

Holiday Residential
11.2020 - 04.2021
  • Assisted residents with personal hygiene tasks, ensuring their dignity and comfort throughout the process.
  • Managed challenging behaviors among residents using de-escalation techniques and positive reinforcement strategies.
  • Followed nutritional plans to prepare optimal meals.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.

Cashier

Barnes Mart
07.2019 - 11.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

General Laborer

JoAnns Greenhouse
03.2016 - 07.2019
  • Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
  • Performed general housekeeping and cleaning tasks.
  • Completed tasks efficiently for timely project completion within set deadlines.

Education

Associate Of Applied Science - Aviation

Southwestern Illinois College
Belleville, IL

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Safe food handling
  • Menu memorization

Timeline

Bartender

Jstreet East
04.2023 - 11.2023

Server/Bartender/Manager

Mary Jane Burgers and Brews
04.2021 - Current

Resident Care Aide

Holiday Residential
11.2020 - 04.2021

Cashier

Barnes Mart
07.2019 - 11.2020

General Laborer

JoAnns Greenhouse
03.2016 - 07.2019

Associate Of Applied Science - Aviation

Southwestern Illinois College

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Nicholas Ellis