Nicholas Chien

The Ritz-Carlton, Macau – Café

• Oversee café daily operations and facilities.
• Cafe team supervision – driving guest recognition, assisting in training, and maintaining a good relationship among the team.
• Working closely with the culinary and service teams, ensuring the highest quality of guests' dining experience.
• Ensured customer satisfaction by providing excellent service and responding promptly to inquiries.
• Prepared daily reports detailing sales figures achieved during shift hours.

• The Ritz-Carlton, Macau – Club Lounge.
• Oversee Club Lounge Operations and Facilities.
• Club team supervision – assisting in recruitment, training, building, and maintaining relationships among the team.
• Championed 100% guest satisfaction by providing excellent dining experience.
• Ensuring pre-arrival planning, emails are conducted for club guests.
• Handled guest inquiries with professionalism and courtesy at all times.
• Monitored inventory levels and communicated needs to management promptly.

• The Ritz-Carlton, Macau – Club Lounge
• Assist the Club Manager with reports, i.e. Month-end profit and loss, and other financial reports.
• Checking daily reports and ensuring accuracy.
• Ensuring guest satisfaction.
• Exposed to both front desk and food and beverage operations.
• Support F&B Events (Banquet Events and Restaurant Operations).
• Achieved the 5-Star Employee Award in the year 2018.

• The Ritz-Carlton, Macau – Club Lounge
• Daily operation at the club lounge includes serving meal periods from breakfast up to evening desserts.
• Providing concierge services, e.g., restaurant recommendations/reservations, planning guest itineraries, and assisting guests with local tourist site recommendations.
• Performing front desk tasks, such as check-in and check-outs.