Nicholas Battles
Lees Summit,MO
Summary
Highly organized Technical Program Manager with a proven track record of successfully bringing together internal and external teams to optimize efficiency. Skilled in overseeing diverse departments with varying levels of technical expertise. Experienced in maintaining smooth operations and effectively addressing the often conflicting needs of internal staff, business channel partners, and customers.
Overview
20
20
years of professional experience
Work History
Technical Program Manager
Leidos
08.2021 - 05.2024
- Led infrastructure and networking project workstreams, including infrastructure and security
- Led the establishment and growth of the Infrastructure Services Transport and Communications engineering organization by recruiting over 20 specialized professionals and managing three cross-functional network teams
- Spearheaded comprehensive network infrastructure overhauls, achieving an 80% refresh rate and significantly enhancing operational efficiency
- Implemented Azure Stack HCI
- Enhanced network security by deploying advanced firewall and intrusion prevention systems across multiple endpoints
- Managed Agile and Waterfall project execution, ensuring smooth delivery, backlog prioritization, and risk mitigation
- Oversaw and optimized infrastructure backlog management using Jira, tracking progress and dependencies
- Facilitated Kanban ceremonies, refining workflow efficiency and removing constraints for project teams
- Worked closely with cloud, network, and end-user experience teams to align project execution with enterprise goals
- Translated stakeholder requirements into actionable user stories and backlog items, driving strategic alignment
- Generated a 150% increase in organizational revenue within the first year through strategic team expansion and project execution
- Completed a pivotal network engineering effort for Navy 1.5 years ahead of schedule, despite fluctuating customer priorities
- Reduced deployment times by half and saved the development team 20+ hours per week through the adoption of Continuous Integration/Delivery pipelines
- Spearheaded cutting-edge network solutions for critical defense projects, overseeing 25+ initiatives that collectively generated $110M in revenue
- Directed a $100M USMC engineering project employing Software-Defined Architecture to bolster mission-critical operations
Senior Program/Project Manager
AT&T Government Solutions/ Tyto Athene
05.2019 - 08.2021
- Led the formation and management of the Navy and Marine Corps Intranet SIPR and Network Service Delivery teams to upgrade classified services across over 200 military sites, significantly improving network security and operational speed
- Directed modernization initiatives for NMCI, enhancing mission-critical capabilities and boosting stakeholder engagement, resulting in a 20% increase in operational capabilities and satisfaction
- Implemented the NMCI Deployable Site Transport Boundary with DNA-C and WAN acceleration, which reduced SIPR network congestion by 33% and elevated user satisfaction
- Managed large-scale networking and cloud infrastructure upgrades across 200 military sites, improving system performance and reducing congestion
- Developed and executed product lifecycle management strategies, ensuring alignment with business and operational needs
- Led cross-functional teams to enhance collaboration and improve Agile project execution in a fast-paced, hybrid work environment
- Drove security enhancements and infrastructure modernization initiatives, strengthening network resilience and compliance
- Delivered engineering solutions with a 98% accuracy rate, enabling the operations team to implement designs with minimal engineering variances or configuration errors
- Enhanced network capabilities, resulting in significant traffic reduction and improved user experiences
- Streamlined strategic planning and execution processes, leading to a measurable increase in stakeholder satisfaction and operational performance
- Championed team development, fostering a high-performing, cohesive group focused on delivering sound technical solutions
- Collaborated effectively with customers to define and develop tailored solutions for complex proposals
- Oversaw engineering team in the development of high-availability, scalable distributed systems, achieving a 40% increase in system resilience and a 25% reduction in outages
Agile Product Owner
Hewlett Packard Enterprise
12.2016 - 05.2019
- Directed bi-weekly sprints and improved project completion rates by 30% by developing comprehensive user stories, acceptance criteria, and interactive mock-ups for new network features
- Fostered a high-performing team environment, leading the network engineering team in Agile (SAFe) methodologies and Scrumban practices, which resulted in the most efficient user story burn-down rate among our peers
- Increased Agile team efficiency by 30%, optimizing sprint planning and backlog prioritization
- Established and standardized operational requirements and lifecycle processes, implementing automation strategies to reduce costs and enhance efficiency
- Led the deployment of cybersecurity tools and network security solutions, improving enterprise-level system security
- Exemplified leadership in Agile practices, with team outperforming others by completing 21+ user story points per sprint
- Streamlined communication of product visions to stakeholders, pinpointing potential risks, and achieved a 65% improvement in project timelines alongside an 80% rise in overall project success rate
- Optimized product backlog management, ensuring stories well-defined, appropriately sized, and meticulously groomed
- Facilitated a seamless transition to Scrumban, contributing to the team's maturity in Agile methodologies and surpassing the performance of teams using traditional Scrum
Cybersecurity Engineer
Hewlett Packard Incorporated
07.2015 - 12.2016
- Engineered cybersecurity and network security solutions, reducing cyber incidents by 25% and improving system security
- Strengthened vulnerability detection and remediation processes, reducing the time to patch critical vulnerabilities by 40%
Operations Specialist
United States Navy
10.2004 - 07.2010
- Managed IT support operations for mission-critical systems, ensuring uninterrupted network connectivity
- Led strategic command and control operations, supporting real-time tactical information sharing between air, surface, and subsurface units
- Assisted in high-level network and communications infrastructure planning for military operations
Education
Master of Science - Management Information Systems
National University
La Jolla, CABachelor of Science - Computer And Information Systems Security
University of Phoenix
San Diego, CASkills
- Process improvement initiatives
- Staff training
- Training materials
- Training system scope
- Developing project strategy
- Work process optimization
- Requirements analysis
- Presentation and facilitation
- Business relationship management
- Technical roadmap design
- Project planning
- Employee evaluations
- Process development
- Client relationships
- Agile project management
- Vendor contracts and relationships
- Continuous process improvements
- Business development
- Program implementation
- Continuous integration
- Building technical teams
- Software development lifecycle
- Cross-functional team leadership
- Scrum framework
- Stakeholder management
- Compliance and regulations
- Testing and results analysis
Timeline
Technical Program Manager
Leidos
08.2021 - 05.2024
Senior Program/Project Manager
AT&T Government Solutions/ Tyto Athene
05.2019 - 08.2021
Agile Product Owner
Hewlett Packard Enterprise
12.2016 - 05.2019
Cybersecurity Engineer
Hewlett Packard Incorporated
07.2015 - 12.2016
Operations Specialist
United States Navy
10.2004 - 07.2010
Master of Science - Management Information Systems
National University
Bachelor of Science - Computer And Information Systems Security
University of Phoenix
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