Nicholas A Campagna
St. Peters
Summary
Dedicated professional with extensive experience in field service and equipment maintenance. Proven ability in problem-solving and process evaluation, ensuring compliance with safety standards while optimizing water treatment processes. Expertise in driving client success and implementing operational improvements.
Overview
16
16
years of professional experience
Work History
Lead Field Service Representative
Nalco Water An Ecolab
St Louis
10.2009 - Current
- Installed and maintained water treatment equipment at various customer locations.
- Delivered technical support and training on product usage, ensuring client proficiency and satisfaction.
- Conducted field assessments to evaluate and enhance water treatment processes for clients.
- Investigated complex technical issues, delivering appropriate solutions promptly.
- Resolved customer complaints promptly, improving overall client experience and retention.
- Documented service activities and client interactions in company systems.
- Maintained accurate records of service activities in CRM system.
- Ensured compliance with safety protocols during all field operations.
- Ensured compliance with company policies, procedures, and safety standards.
Education
Associate of Science -
ITT Technical Institute
Earth City, MO05-2005
Skills
- Field service experience
- Equipment maintenance
- Electrical maintenance
- Field operations and mechanical aptitude
- Equipment calibration
- Field assessments
- Process evaluation
- Safety compliance
- Inventory oversight
- Blueprint reading
- Problem-solving aptitude
Accomplishments
2025 Service Representative of the Quarter (4th)
Timeline
Lead Field Service Representative
Nalco Water An Ecolab
10.2009 - Current
Associate of Science -
ITT Technical Institute