Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Nevaeh Santo

Arnold

Summary

Experienced and versatile professional with 3 years in real estate and over 6 years in customer service, sales, and hospitality. Adept at handling financial transactions, building client relationships, and delivering exceptional service in fast-paced environments. Strong background in negotiation, upselling, and conflict resolution, with proven ability to manage multiple responsibilities and maintain accuracy under pressure. Currently pursuing an Associate of Science in Radiology, showcasing dedication to continued learning and career development. Seeking to leverage strong interpersonal skills and business acumen in a professional, client-focused setting such as banking or corporate services.

Overview

4
4
years of professional experience
2021
2021
years of post-secondary education

Work History

Server

Texas Roadhouse
Arnold
04.2024 - Current
  • Provided excellent customer service to enhance guest dining experiences.
  • Took orders and accurately entered them into the point-of-sale system.
  • Collaborated with kitchen staff to ensure timely food delivery.
  • Resolved customer complaints promptly to ensure satisfaction and retention.
  • Trained new servers on menu items and service standards effectively.
  • Provided exceptional service to high volume of daily customers.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Greeted customers, answered questions, and recommended specials to increase profits.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.

Realtor Associate

Remax Realty
Fort Myers
02.2023 - Current
  • Assisted clients in buying and selling residential properties effectively.
  • Conducted property showings and open houses to attract potential buyers.
  • Prepared listing presentations and marketing materials for properties.
  • Negotiated contracts and facilitated communication between buyers and sellers.

Head Bartender

The Firestone - Grille, Bar & Skybar
Fort Myers
04.2021 - 01.2025
  • Managed bar operations and maintained inventory levels consistently.
  • Trained staff on cocktail preparation and customer service techniques.
  • Created unique cocktail recipes to enhance the drink menu offerings.
  • Ensured compliance with health and safety regulations in bar area.
  • Developed relationships with vendors for efficient supply procurement.
  • Resolved customer complaints promptly to ensure satisfaction and loyalty.
  • Organized special events and promotions to attract new patrons regularly.
  • Handled complaints and disputes from customers to promote customer satisfaction.
  • Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.

Education

Associate of Science - Radiology

STLCC
St Louis, MO
07.2024 - 07.2025

Sales Associate - Real Estate

Larson Educational Services
Fort Myers, FL
01.2022 - 02.2022

Cape Coral High School
Cape Coral, FL

Skills

  • Customer service
  • Communication skills
  • Negotiation techniques
  • Property management
  • Sales strategies
  • Cash handling
  • Check payment processing
  • Point of sale (POS) system operations
  • Exceptional customer service
  • Upselling techniques
  • Multitasking and organization
  • Strong work ethic
  • Task prioritization
  • Safe food handling
  • Team member support
  • Performance improvement
  • Positive and professional
  • Guest engagement

Languages

English
Native/ Bilingual
Spanish
Limited

Timeline

Associate of Science - Radiology

STLCC
07.2024 - 07.2025

Server

Texas Roadhouse
04.2024 - Current

Realtor Associate

Remax Realty
02.2023 - Current

Sales Associate - Real Estate

Larson Educational Services
01.2022 - 02.2022

Head Bartender

The Firestone - Grille, Bar & Skybar
04.2021 - 01.2025

Cape Coral High School

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Nevaeh Santo