Nevaeh Santo
Arnold
Summary
Experienced and versatile professional with 3 years in real estate and over 6 years in customer service, sales, and hospitality. Adept at handling financial transactions, building client relationships, and delivering exceptional service in fast-paced environments. Strong background in negotiation, upselling, and conflict resolution, with proven ability to manage multiple responsibilities and maintain accuracy under pressure. Currently pursuing an Associate of Science in Radiology, showcasing dedication to continued learning and career development. Seeking to leverage strong interpersonal skills and business acumen in a professional, client-focused setting such as banking or corporate services.
Overview
4
4
years of professional experience
2021
2021
years of post-secondary education
Work History
Server
Texas Roadhouse
Arnold
2024.04 - Current
- Provided excellent customer service to enhance guest dining experiences.
- Took orders and accurately entered them into the point-of-sale system.
- Collaborated with kitchen staff to ensure timely food delivery.
- Resolved customer complaints promptly to ensure satisfaction and retention.
- Trained new servers on menu items and service standards effectively.
- Provided exceptional service to high volume of daily customers.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
Realtor Associate
Remax Realty
Fort Myers
2023.02 - Current
- Assisted clients in buying and selling residential properties effectively.
- Conducted property showings and open houses to attract potential buyers.
- Prepared listing presentations and marketing materials for properties.
- Negotiated contracts and facilitated communication between buyers and sellers.
Head Bartender
The Firestone - Grille, Bar & Skybar
Fort Myers
2021.04 - 2025.01
- Managed bar operations and maintained inventory levels consistently.
- Trained staff on cocktail preparation and customer service techniques.
- Created unique cocktail recipes to enhance the drink menu offerings.
- Ensured compliance with health and safety regulations in bar area.
- Developed relationships with vendors for efficient supply procurement.
- Resolved customer complaints promptly to ensure satisfaction and loyalty.
- Organized special events and promotions to attract new patrons regularly.
- Handled complaints and disputes from customers to promote customer satisfaction.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
Education
Associate of Science - Radiology
STLCC
St Louis, MO 2024.07 - 2025.07
Sales Associate - Real Estate
Larson Educational Services
Fort Myers, FL 2022.01 - 2022.02
Cape Coral High School
Cape Coral, FLSkills
- Customer service
- Communication skills
- Negotiation techniques
- Property management
- Sales strategies
- Cash handling
- Check payment processing
- Point of sale (POS) system operations
- Exceptional customer service
- Upselling techniques
- Multitasking and organization
- Strong work ethic
- Task prioritization
- Safe food handling
- Team member support
- Performance improvement
- Positive and professional
- Guest engagement
Languages
English
Native/ Bilingual
Spanish
Limited
Timeline
Associate of Science - Radiology
STLCC
2024.07 - 2025.07
Server
Texas Roadhouse
2024.04 - Current
Realtor Associate
Remax Realty
2023.02 - Current
Sales Associate - Real Estate
Larson Educational Services
2022.01 - 2022.02
Head Bartender
The Firestone - Grille, Bar & Skybar
2021.04 - 2025.01
Cape Coral High School