Neisha Burney
Columbia
Overview
9
9
years of professional experience
Work History
AMSA
Department of Veterans Affairs
09.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Scheduling patient appointments
- Answering phones
Business Support Specialist
University of Missouri Healthcare
06.2022 - 05.2023
- Coordinated administrative support for multiple departments, ensuring efficient workflow and communication.
- Coordinated access for multiple outside clinics for doctors and nurses for patient care/appointment notes
- Troubleshooting application issues
- Checking email continuously throughout the day
- Working in multiple systems to keep information updated
Service Coordinator
University of Missouri Healthcare-Bariatric Clinic
04.2020 - 06.2022
- Coordinated patient scheduling and managed appointments to optimize clinic workflow.
- Developed and maintained comprehensive patient education resources to enhance understanding of bariatric procedures.
- Collaborated with multidisciplinary teams to ensure seamless patient care and support services.
- Implemented process improvements that increased efficiency in patient intake and follow-up procedures.
- Overseeing that daily tasks are completed by scheduling staff
- Scheduling appointments, scheduling appointments, collecting insurance co-payments, overseeing cash bags for staff.
- Running needed reports
- Helping staff when there was a staffing shortage, sometimes running one clinic to do check in and check out
- Helping with situations that may happen, and making sure my team felt supported.
- Being resourceful when patients and staff needed help
Service Coordinator
University of Missouri Healthcare-University Hospital
03.2018 - 04.2020
- Trained and mentored new staff on operational protocols and best practices in patient coordination.
- Streamlined communication between healthcare providers, patients, and administrative staff to enhance service delivery.
- Monitored compliance with regulatory standards, ensuring adherence to healthcare policies and procedures.
- Analyzed patient feedback to identify areas for improvement in service quality and overall experience.
- Overseeing daily tasks, running reports
- Helping with check in during busy times and staff shortages
- Answering phones, assisting patients to their appointment locations
- Processing plastic surgery co-payments, seeing that co-pay collections are met daily
Patient Service Representative
University of Missouri Healthcare-University Hospital
06.2017 - 03.2018
- Arriving patients for appointments and admissions
- Collaborated with healthcare providers to streamline patient check-in processes and reduce wait times.
- Verifying insurance and demographic information
- Providing patients with satisfactory customer service
- Collecting co-pays for appointments
Education
GED -
MU Testing Center
Columbia,Mo01-2017
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
Timeline
AMSA
Department of Veterans Affairs
09.2023 - Current
Business Support Specialist
University of Missouri Healthcare
06.2022 - 05.2023
Service Coordinator
University of Missouri Healthcare-Bariatric Clinic
04.2020 - 06.2022
Service Coordinator
University of Missouri Healthcare-University Hospital
03.2018 - 04.2020
Patient Service Representative
University of Missouri Healthcare-University Hospital
06.2017 - 03.2018
GED -
MU Testing Center