Neil Higgins
St. Louis,MO
Summary
Experienced housing professional with a strong focus on student needs, offering over 6 years of leadership in residential life operations, strategic planning, and student engagement. Proven track record in managing housing programs for large populations, implementing data-driven strategies to enhance operations, and improving student retention. Skilled in overseeing professional and paraprofessional staff, budget management, and policy implementation to ensure compliance and risk mitigation. Dedicated to creating inclusive, student-centered residential environments and fostering collaborative partnerships to support institutional objectives and provide exceptional student living experiences.
Overview
5
5
years of professional experience
Work History
Residence Hall Coordinator
Saint Louis University
07.2022 - Current
- Lead operational and housing management for residence halls housing 1,200+ students, including room changes, maintenance coordination, and opening/closing processes.
- Supervise, train, and develop a team of 15+ staff members at the student, graduate, and professional levels.
- Oversee crisis intervention and conduct processes using restorative justice, ensuring safety and policy compliance while supporting personal needs of residents dealing with diverse conditions
- Manage multiple budgets; align community development funds with retention and engagement priorities.
- Collaborate with admissions, athletics, dining, Title IX, and student services to strengthen residential experience and student success.
Assignments Specialist (Consultant)
Self-Employed
07.2022 - Current
- Administer housing assignments for up to 8 institutions serving 1,200–3,000 residents across varied campus settings.
- Design and optimize assignment processes to improve occupancy, satisfaction, and operational efficiency.
- Analyze occupancy and trend data to forecast housing needs and support strategic enrollment goals.
- Advise institutional leaders on housing policies, agreements, and student success strategies.
- Followed all company policies and procedures to deliver quality work.
Residence Hall Director
West Virginia State University
05.2020 - 07.2022
- Directed housing operations for 5 residence halls serving 1,500+ students, including assignments and facilities coordination.
- Recruited, trained, and supervised student staff; advanced leadership development and inclusive programming.
- Responded to crisis situations and student conduct issues with professionalism and adherence to university policies.
- Implemented engagement initiatives supporting student transition, satisfaction, and academic persistence.
Education
Master of Science - Sports Studies
West Virginia State University
Institute, WVBachelor of Science - Sports Studies
West Virginia State University
Institute, WVMBA - Professional MBA
Saint Louis University
St. Louis, MO05.2026
Skills
- Leadership & Strategy: Visionary Program Development; Strategic Planning; Cross-Department Collaboration
- Housing Operations: Occupancy Management; Assignments Oversight; Facilities Coordination; Policy Compliance
- Student Development: Inclusive Community Building; Retention Initiatives; Student Engagement Programs
- Crisis & Risk Management: Conduct Hearings; Title IX Collaboration; Emergency Response
- Budgeting & Assessment: Fiscal Oversight; Data-Driven Decisions; Departmental Assessment
- Housing Management Software: ERezLife and StarRes
- Data Analysis & Reporting: Microsoft Excel & Tableau
- Communication & Collaboration: Microsoft Teams & Zoom
Timeline
Residence Hall Coordinator
Saint Louis University
07.2022 - Current
Assignments Specialist (Consultant)
Self-Employed
07.2022 - Current
Residence Hall Director
West Virginia State University
05.2020 - 07.2022
MBA - Professional MBA
Saint Louis University
Master of Science - Sports Studies
West Virginia State University
Bachelor of Science - Sports Studies
West Virginia State University
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