Nayib Diaz
TALLAHASSEE
Summary
Dynamic F&B Manager with a proven track record at Ritz Carlton, excelling in operational efficiency and customer relations. Expert in HACCP and budgeting, I successfully developed innovative concepts that generated significant revenue growth. Adept at multitasking and problem-solving, I thrive in high-pressure environments while ensuring compliance and exceptional service standards.
Overview
21
21
years of professional experience
2001
2001
years of post-secondary education
1
1
Certification
Work History
F&B Manager
Legend Group
08.2023 - Current
- Responsible for Vic's Portuguese Restaurant, Praha Buffet Restaurant, Brasserie De Paris, Rio Seafood and Grill, Jade Orchid Chinese Restaurant, Praha Bar
- Responsible for the daily F&B operations, planning, budgeting, and P&L for two hotels and F&B concepts as well as fishermen Wharf area
- New concept Developments and SOPs for Legend Group
- Marketing calendar and food menus design for all outlets
- Staff development and retention
- Outlets Concept and outlines, product Selection according to Local Preferences
- Profitability and promotions directives and implementation
F&B Manager
Global Food Consultant Ltd.
03.2021 - 05.2022
- Pre-opening of Luxurious Food Hall with over 12000 sq Feet and 5 F&B and Retail Outlets
- Development of Menus, Project lay outs and Design for all F&B equipment and MGTO Compliance Guidelines, licensing.
- Staffing Budgeting plan and Training Manuals (SOPs)
- Outlets Concept and outlines, product Selection according to Local Preferences
- Profitability and promotions directives and implementation
F&B Operations Executive
Mandarin Oriental Group
09.2019 - 10.2020
- Areas of responsibility include Room Service, Pool and Restaurants
- In charge for business development, developing all manuals for operational procedures, brand licensing and management contracts.
- Quality assurance Survey Results Driver.
- Short term Consultancy project
Banquets / Pool & Room Service Manager, F&B
Ritz Carlton
03.2015 - 08.2019
- Oversee all aspects of operations. This includes VIP experience, inventory control, scheduling, compliance of food and safety regulations, entertainment, audio & visual, security and full budgeting and P&L accountability.
- Oversight of Ballroom operations, 5 bars, VIP tables and 4 private rooms with a yearly turnover of over USD 5 million in and over USD 500 thousand in MICE events.
- Plan and execute marketing & social media strategies targeting Macau, Hong Kong and China market.
- Develop a new Pool Party concept for and the Pool BBQ divided in 3 series generating over USD 300 thousand and attracting over 10 000 customers.
AM F&B/ Paiza/ High Limits/ Paiza Dining/ VVIP Gaming
The Venetian Macau Ltd.
12.2009 - 03.2015
- Oversee all aspects of operations. This includes VIP experience, inventory control, scheduling, compliance of food and safety regulations, entertainment, audio & visual, security and full budgeting and P&L accountability.
- Oversight of Paiza. High Limits, Diplomat Casino, two Chinese Restaurants, Copa Restaurant and Xanadu Bar Operations, VIP tables and private rooms with a yearly turnover of over USD 1 Billion.
- Plan and execute marketing & social media strategies targeting Macau, Hong Kong and China market.
- Kaizen implementation at all properties in Cotai and Macau peninsula for The Venetian Resort and Casino Ltd.
- Sands China Ltda.
General Manager, Retail & Distribution
Chefs Garden Limited
09.2007 - 09.2009
- Pioneer team in the Macau Gaming Market to focus on major Wholesale Fresh Produce Retail Development
- Develop major changes in the Fresh Produce culture and service.
- Led and drove major revamps to improve operational efficiency to various Casino Resort Hotels.
- Develop major changes in the fresh produce and Wine Retail culture and service.
- Operational efficiency and HACCP program implementation and execution.
Fine Dining & Lobby Lounge Manager - F&B
Starwood Hotels - Westin
10.2006 - 10.2007
Owner - Entertainment & Champagne Lounge
Champagne Lounge
01.2005 - 01.2007
Education
UNIVERSITY ISPEJV -
Instituto Superior Pedagogico Enrique Jose Varona
Skills
- HACCP
- Food Safety
- Customer Relations
- Problem Solver
- Budgets
- Complain handling
- Languages
- Complex processes
- Multitasking
Websites
Certification
- Key to Excellence
- Quality Management Systems (QMS)
- Managing Performance Problems
- Coaching for Improvement
- Coaching for Success
- Essentials of Leadership
- Kaizen & Lean Facilitator
- Performance Interview Skills
- Cantonese Advanced Course
- Hospitality Sales & Marketing
- Train-the-Trainer
- Mandarin Elementary Course
- International Butler Training
Languages
- Spanish (Mother Tongue)
- Cantonese (Advanced)
- Mandarin (Conversational)
- Portuguese (Advanced)
- Italian (Advanced)
- French (Intermediate)
- English (Mother Tongue)
- Spanish (Mother Tongue)
- Cantonese (Advanced)
- Mandarin (Conversational)
- Portuguese (Advanced)
- Italian (Advanced)
- French (Intermediate)
Awards
- Outstanding Team Award
- Award Merit Recognition
- Paiza Appreciation Award
- HACCP FCH Award
- Food Safety Catering Award
- Forbes 5 Stars Award
- Michelin Plate
- Redbook Macau top 10 Restaurant
References
- Antonio Guijarro, F&B Sands Ltd Director, Sands, Macau, Macau, Antonio.guijarro@sandsmacau.com, +853 66627438
- Fernando Fernandes, Technical Adviser, Governo De, Macau, Macau, Foliveirapintof@gmail.com, +853 66597940
- Marco Araujo, Hotel General Manager, Conrad Samui, Thailand, Marco.araujo@conradhotels.com, +66 898455498
- Grant Baird, Executive GM, The Epicurean Group, Grantbaird@epicurean.com.hk, +852 96464142
- +85363120088
Key Areas
- Integrated Gaming Resorts
- VIP / Mass Gaming Market
- Recruitment & Pre-Opening
- Entertainment & Nightlife
- Quality Assurance / Lean Management
- Marketing Strategies / Social Media
Personal Information
- Citizenship: Macau ID Holder
- Date of Birth: 05/20/79
Languages
Spanish, English
First Language
Portuguese
Proficient
C2
Chinese (Mandarin)
Upper Intermediate
B2
Cantonese
Advanced
C1
Timeline
F&B Manager
Legend Group
08.2023 - Current
F&B Manager
Global Food Consultant Ltd.
03.2021 - 05.2022
F&B Operations Executive
Mandarin Oriental Group
09.2019 - 10.2020
Banquets / Pool & Room Service Manager, F&B
Ritz Carlton
03.2015 - 08.2019
AM F&B/ Paiza/ High Limits/ Paiza Dining/ VVIP Gaming
The Venetian Macau Ltd.
12.2009 - 03.2015
General Manager, Retail & Distribution
Chefs Garden Limited
09.2007 - 09.2009
Fine Dining & Lobby Lounge Manager - F&B
Starwood Hotels - Westin
10.2006 - 10.2007
Owner - Entertainment & Champagne Lounge
Champagne Lounge
01.2005 - 01.2007
UNIVERSITY ISPEJV -
Instituto Superior Pedagogico Enrique Jose Varona