Nathen McCarty
Kansas City
Summary
Professional manager with strong focus on team collaboration and achieving results. Reliable and adaptable with proven ability to lead and motivate teams in dynamic environments. Skilled in conflict resolution, resource allocation, and performance optimization. Known for effective communication, problem-solving abilities, and fostering positive work culture.
Overview
7
7
years of professional experience
Work History
Transportation Security Officer/ALTSO
VMD Corp
08.2022 - Current
- Conducted thorough security screenings of passengers and baggage to ensure compliance with federal regulations.
- Collaborated with team members to maintain optimal workflow and efficiency during peak travel periods.
- Provided training and mentorship to junior officers, enhancing team performance and operational effectiveness.
- Assisted passengers with special needs or disabilities during the security screening process, ensuring their comfort and dignity were maintained at all times.
- Detected potential threats by utilizing advanced screening technology, such as X-ray machines and metal detectors.
- Performed pat-downs to look for unauthorized materials and weapons.
Crew Manager
Jiffy Lube
08.2018 - 08.2022
- Supervised daily operations to ensure efficient workflow and service quality.
- Trained and mentored crew members on vehicle maintenance procedures and customer service standards.
- Implemented process improvements that enhanced service speed and reduced customer wait times.
- Monitored inventory levels, ensuring timely restocking of essential supplies for smooth operations.
- Resolved customer inquiries and complaints, fostering positive relationships and repeat business.
- Boosted productivity by setting clear goals and expectations for each crew member.
Education
High School Diploma -
Park Hill High School
Kansas City, MoIT Professionals 1&2 Certification & CompTIA A+ -
NCC
Kansas City, MO05-2021
Skills
- Integrity and honesty
- Customer service and assistance
- De-escalation techniques
- Policy enforcement
- Security equipment operation
- Pat-down procedures
- Stress tolerance
- Crew leadership
- Worker training
- Safety monitoring
- Preventive Maintenance
- Employee development
Timeline
Transportation Security Officer/ALTSO
VMD Corp
08.2022 - Current
Crew Manager
Jiffy Lube
08.2018 - 08.2022
High School Diploma -
Park Hill High School
IT Professionals 1&2 Certification & CompTIA A+ -
NCC