Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nathaniel Dailey

KANSAS CITY

Summary

Dynamic and results-driven professional with extensive experience in customer service and sales, notably at Walmart. Proven ability to enhance customer satisfaction through effective communication and product knowledge. Skilled in accurate order management and problem-solving, with a strong work ethic and a commitment to teamwork.

Overview

11
11
years of professional experience

Work History

Online Personal Shopper

Walmart
Kansas City, MO
05.2023 - 02.2026
  • Assisted customers in selecting products based on preferences and needs.
  • Provided personalized shopping recommendations through effective communication and product knowledge.
  • Managed online orders, ensuring accuracy in item selection and timely fulfillment.
  • Collaborated with team members to enhance customer satisfaction and streamline processes.

Sales Agent

TTEC
Kansas City, MO
12.2019 - 11.2022
  • Managed customer inquiries and resolved issues to enhance satisfaction levels.
  • Utilized CRM software to track sales leads and maintain client relationships.
  • Executed daily sales strategies to meet performance targets consistently.
  • Developed product knowledge and communicated benefits effectively to customers.

Assistant Manager

Topsys
Kansas City, MO
10.2014 - 08.2018
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Education

High School Diploma -

Southwest Early College Campus
Kansas City, MO
03.2014

Skills

  • Patience and empathy
  • Customer service expertise
  • Sales experience
  • Product picking
  • Brand awareness
  • Customer service
  • Attention to detail
  • Decision-making
  • Heavy lifting
  • Accurate money handling
  • Product knowledge
  • Flexible schedule
  • Sales expertise
  • Problem-solving
  • Teamwork and collaboration
  • Strong work ethic
  • Public speaking

Timeline

Online Personal Shopper

Walmart
05.2023 - 02.2026

Sales Agent

TTEC
12.2019 - 11.2022

Assistant Manager

Topsys
10.2014 - 08.2018

High School Diploma -

Southwest Early College Campus
Nathaniel Dailey