Summary
Overview
Work History
Education
Skills
Timeline
Generic

Natasha Williams

Kansas City

Summary

Skilled Operations Manager with solid background in enhancing Customer Experience. Demonstrated strong strategic planning ability, leadership skills and process optimization expertise. Proven track record of driving operational success by developing high-performing teams, streamlining processes and improving service delivery standards. Significant contributor to business growth by focusing on customer satisfaction and loyalty.

Dedicated professional with broad range of experience delivering comprehensive case management to residents in long-term facilities and social services programs. Highly accomplished in fostering meaningful relationships and developing effective short-term and long-term plans to achieve client goals. Complete understanding of complex considerations governing assessment and treatment.

Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success. 10 years+Certified healthcare professional. In office setting, usually first person of contact.

Overview

9
9
years of professional experience
2005
2005
years of post-secondary education

Work History

Operations Manager, Customer Experience

Dollar Tree Stores
Kansas City
11.2024 - 11.2025
  • Managed daily operations to enhance customer experience and store efficiency.
  • Trained staff on customer service best practices and store policies.
  • Maintained records of deposit transactions using banking software.
  • Prepared daily reports on deposit activities for management review.

Certified Nursing Assistant

Dynamic Unity Healthcare
Kansas City
01.2017 - 09.2023
  • Assisted patients with daily living activities to enhance comfort and independence.
  • Monitored vital signs and reported changes to nursing staff promptly.
  • Maintained cleanliness and organization of patient care areas for safety.
  • Educated families on resident care and available resources for support.

Customer Service Representative

Galls Postal
Kansas
01.2021 - 01.2023
  • Assisted customers with product inquiries and order placements.
  • Processed returns and exchanges following company policies and procedures.
  • Collaborated with shipping department to ensure timely order fulfillment.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance

Education

C.N.A./ Ph.T - Certified Nursing Assistant/ Pharmacy Technician

Kansas City Job Corps
Kansas City , Missouri
01.2009 - 05.2010

Bishop Hogan
Kansas City , MO

Skills

  • Inventory management
  • Customer experience
  • Staff training
  • Complaint resolution
  • Conflict Management
  • Excellent time management
  • Proficient and computer software
  • Strong listening ability and public speaking

Timeline

Operations Manager, Customer Experience

Dollar Tree Stores
11.2024 - 11.2025

Customer Service Representative

Galls Postal
01.2021 - 01.2023

Certified Nursing Assistant

Dynamic Unity Healthcare
01.2017 - 09.2023

C.N.A./ Ph.T - Certified Nursing Assistant/ Pharmacy Technician

Kansas City Job Corps
01.2009 - 05.2010

Bishop Hogan
Natasha Williams