Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Languages
References
Timeline
Generic

Natasha Sierra-Garcia

Lee's Summit

Summary

Dynamic professional with a proven track record in customer service and conflict resolution at Hawaiian Bros. Skilled in staff training and process improvement, fostering positive relationships while ensuring safety compliance. Bilingual communication and creative problem-solving abilities enhance team performance and customer satisfaction. Organized Teaching Assistant dedicated to supporting lead teacher and improving student academic performance across diverse backgrounds.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Crew Team Member

Costa Vida
Lee's Summit
03.2025 - Current
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Implemented innovative methods for streamlining the customer service process.
  • Resolved customer complaints promptly and efficiently.
  • Developed positive relationships with customers through friendly interactions.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Provided accurate information about products and services to customers.
  • Provided exceptional customer service to ensure customer satisfaction.

Paraprofessional

Lee's Summit R-7 School District
Lee's Summit
08.2024 - 06.2025
  • Created and maintained positive relationships with students, parents, and colleagues.
  • Collaborated with special education staff to develop Individualized Education Plans.
  • Administered assessments to determine student's academic performance levels.
  • Developed creative learning activities that engage all types of learners.
  • Participated in parent and teacher conferences to discuss student progress and challenges.
  • Helped implement behavior management strategies for individual students.
  • Supported English Language Learners by providing additional instruction on language acquisition skills.
  • Mentored and tutored individual students struggling to understand lecture objectives.
  • Helped students succeed through coaching, mentoring and positive reinforcement.

Shift Manager

Hawaiian Bros
Lee's Summit
04.2022 - 01.2025
  • Responded quickly and effectively to emergency situations as they arose.
  • Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
  • Trained new employees on company policies, procedures, and job responsibilities.
  • Developed and maintained positive working relationships with staff, customers, and vendors.
  • Maintained cleanliness and organization of work area.
  • Investigated customer complaints regarding merchandise quality or availability promptly.
  • Enforced safety standards throughout the store including proper use of equipment.
  • Resolved conflicts between staff members in a professional manner.
  • Helped employees accomplish tasks during peak periods.
  • Complied with all health and safety regulations while performing job duties.

Education

High School Diploma -

Lee's Summit North High School
Lee's Summit, MO
05-2022

Skills

  • Customer service and support
  • Conflict resolution
  • Staff training and development
  • Process improvement
  • Compliance management
  • Customer relationship management
  • Behavior management
  • Bilingual communication
  • Time management
  • Active listening
  • Flexibility and adaptability
  • Creative problem solving
  • Multitasking and organization
  • Empathy and patience
  • Problem-solving under pressure

Affiliations

  • Physically Active.
  • Enjoy reading and learning new things.
  • Family driven and strive for positive relationships.

Accomplishments

  • Achieved Seal of Biliteracy.

Certification

  • Completed Trauma Smart Training.
  • Became Substitute Licensed.
  • Food Handler Certified.

Languages

Spanish
Native/ Bilingual
English
Native/ Bilingual

References

  • Erin Gomer ( ELD Specialized Teacher)

Contact Info: 

    Number- (816) 810-3757.

    

Timeline

Crew Team Member

Costa Vida
03.2025 - Current

Paraprofessional

Lee's Summit R-7 School District
08.2024 - 06.2025

Shift Manager

Hawaiian Bros
04.2022 - 01.2025

High School Diploma -

Lee's Summit North High School

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Natasha Sierra-Garcia