Natalie Unterseher
Columbia
Summary
Patient Care Coordinator with expertise in optimizing patient experiences through efficient scheduling and insurance claims management. Demonstrated success in collaborating with healthcare teams and maintaining accurate electronic health records. Committed to delivering high-quality care in dynamic environments, showcasing strong adaptability and interpersonal skills. Proven ability to work independently and rapidly acquire new competencies.
Overview
8
8
years of professional experience
Work History
Patient Care Coordinator
Williams & Associates Eyecare
Columbia
11.2022 - Current
- Coordinated patient care services with medical team to ensure quality and timely delivery of care.
- Ensured accurate completion and timely submission of all necessary documentation.
- Maintained precise records of patient care activities using electronic health record systems.
Teacher
College Park Christian Preschool
Columbia
10.2020 - 11.2022
- Fostered critical thinking and problem-solving skills among students.
- Developed and executed lesson plans aligned with curriculum objectives.
- Maintained a safe, orderly learning environment for all students.
- Leveraged technology-based tools to enhance classroom instruction.
Administrative Associate
Joplin History & Mineral Museum
Joplin
08.2017 - 06.2019
- Ensured adequate stock of office supplies through diligent inventory monitoring.
- Provided general information about facility operations while greeting visitors.
- Handled incoming calls, offering information or transferring to relevant staff members.
- Performed research on various subjects based on management requests.
Education
Bachelor of Arts - Business Administration
Columbia College
Columbia, MOCertificate - Project Management
Columbia College
Columbia, MOAssociates - General Studies
Crowder College
Webb City, MOSkills
- Revolution EHR system
- Ciao POS system
- Patient scheduling
- Billing and collection
- Inventory management
- Insurance claims processing
- Customer relationship management
- Electronic health records
- Team collaboration
- Critical thinking
- Conflict resolution
- Office administration
Projects
System Transition, 11/01/22, Software update for POS and EHR systems. Data transference, Staff training. Creating Patient Portal, 12/01/23, System Sync & data update. Creating login information for all patients and ensuring that patient portal website is accessible. Answering patient concerns and questions.
Awards
Dean's List
Languages
- English, Fluent
- German, A2.2 Level
References
References available upon request.
Timeline
Patient Care Coordinator
Williams & Associates Eyecare
11.2022 - Current
Teacher
College Park Christian Preschool
10.2020 - 11.2022
Administrative Associate
Joplin History & Mineral Museum
08.2017 - 06.2019
Bachelor of Arts - Business Administration
Columbia College
Certificate - Project Management
Columbia College
Associates - General Studies
Crowder College
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