- Cooking
- Watching Movies and TV Shows
- Drawing and Painting
- Trying new recipes and food trends
Natalie Thompson
Kansas City
Summary
Forward-thinking team leader skilled at operating efficiently to meet goals. Successful background in matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous improvement.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Operations Manager
B&B Theatres
Liberty, MO
03.2023 - Current
- Oversaw lobby cleanliness initiatives to enhance guest experience. Coordinated cashier operations to ensure efficient service. Managed troubleshooting of projectors to minimize downtime.
- Processed and responded to customer feedback through email, ensuring effective corporate communication standards.
- Completed paperwork every week.
- Tracked events to build an organized schedule.
- Assisted with weekly and advanced bookings.
- Submitted orders and processed invoices for corporate.
- Supported team with inventory management.
- Empowered employees to take ownership of their responsibilities, which led to increased accountability and improved performance outcomes.
- Led hiring, onboarding and training of new hires.
Assistant Manager
B&B Theaters
Liberty, MO
10.2022 - 03.2023
- Managed daily operations to ensure a seamless guest experience.
- Trained and mentored team members on customer service standards.
- Developed staff schedules.
- Collaborated with management to develop strategies for business growth and profitability.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Implemented inventory control measures to reduce waste and improve accuracy.
Shift Leader
B&B Theaters
Liberty, MO
11.2021 - 10.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions using POS.
- Resolved customer complaints and issues and offered solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts.
Fronline Employee
B&B Theaters
Liberty, MO
01.2020 - 11.2021
- Self-motivated, with a sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Worked flexible hours across night, weekend, and holiday shifts.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
High School Diploma -
Odessa High School
Odessa, MO05.2021
Skills
- Customer Service & Customer Relationship Development
- Staff & Event Scheduling
- Event Coordination
- Troubleshooting Equipment
- Workflow Optimization
- Communication Skills
- Team Leadership
- Conflict Resolution & Problem Solving
- Decision Making
- Staff Development & Training
- Inventory Control & Strategic Planning
- Operations Monitoring & Management
- Operational Efficiency
Certification
- RServing
- ServSafe
Interests
Timeline
Operations Manager
B&B Theatres
03.2023 - Current
Assistant Manager
B&B Theaters
10.2022 - 03.2023
Shift Leader
B&B Theaters
11.2021 - 10.2022
Fronline Employee
B&B Theaters
01.2020 - 11.2021
High School Diploma -
Odessa High School